Enghouse Systems Limited announced it has acquired Dialogic Group Inc. for a purchase price of approximately $52.0 million, subject to certain adjustments. Continue reading Enghouse Systems Acquires Dialogic →

LogMeIn, a leading provider of cloud-based connectivity, today announced that it has entered into a definitive agreement (or the “Agreement”) to be acquired in a transaction led by affiliates of Francisco Partners, a leading technology-focused global private equity firm, and including Evergreen Coast Capital Corporation (“Evergreen”), the private equity affiliate of Elliott Management Corporation (“Elliott”), for $86.05 per share in cash. Continue reading LogMeIn Enters into Definitive Agreement to be Acquired by Affiliates of Francisco Partners and Evergreen Coast Capital →

LiveVox, the leading provider of customer service and digital engagement tools announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber). Continue reading LiveVox Acquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise →

Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of Logicalware Ltd (“Logicalware”), a provider of email automation and customer service software. Logicalware is headquartered in Scotland and has customers across the UK, US and Australia. Continue reading Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio →

TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, is pleased to announce plans to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation. Continue reading TELUS International to Acquire Competence Call Center →