Hawaii’s County of Maui Selects ShoreTel, Bringing Improved Business Productivity and Reliability

ShoreTel® the leading provider of brilliantly simple phone systems and unified communications solutions announced the County of Maui, Hawaii, has selected ShoreTel for its ongoing UC needs. Once the implementation is complete, ShoreTel technology will serve 1,600 employees across 65 sites resulting in an estimated telecommunications cost savings of 20 percent per year*, according to the County of Maui.  Continue reading Hawaii’s County of Maui Selects ShoreTel, Bringing Improved Business Productivity and Reliability

Apigee Acquires InsightsOne – Doubling Down on Big Data

Apigee, the digital business company, today announced that it has acquired InsightsOne, a technology company that provides big data predictive intelligence to help businesses understand consumer preferences. InsightsOne expands Apigee’s big data analytics portfolio to deliver the only platform that integrates the power of APIs with the agility of predictive big data analytics, enabling digital business leaders to anticipate and quickly adapt to business changes. InsightsOne will be offered as a stand-alone product today and part of Apigee’s integrated digital business platform for mobile apps, APIs and data analytics by mid-2014.  Continue reading Apigee Acquires InsightsOne – Doubling Down on Big Data

Southwark Council transforms customer service with new Avaya contact centre technology from Sabio

Avaya LogoSouthwark Council has selected Sabio, the specialist customer service technology systems integrator, to deploy an advanced Avaya communications platform solution for the Council’s new in-house contact centre in Peckham. Since the contact centre’s recent successful launch, the Sabio solution has helped Southwark Council secure significant operational performance and service quality improvements, including a 15% improvement in agent resourcing, a 50% reduction in wait times, and almost 80% of calls now resolved at First Point of Contact.  Continue reading Southwark Council transforms customer service with new Avaya contact centre technology from Sabio