NICE inContact, a NICE business, announced new enhancements to CXone Agent for Salesforce that enables omnichannel experiences for customers – defined as not starting over when switching channels. Continue reading NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface
Unytalk Partners with Semafone to Provide Seamless Customer Experience and Secure Payments
Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centres announced a new partnership with Unytalk Inc., a highly focused one-stop shop for customer facing cloud communications for service providers in healthcare, retail, consulting, education, media and business services. Continue reading Unytalk Partners with Semafone to Provide Seamless Customer Experience and Secure Payments
British Gas Goes Live with Vlocity Energy & Utilities Cloud
Vlocity, Inc., a leading provider of industry-specific cloud software, and British Gas (part of Centrica), the largest energy and home services provider in the United Kingdom, today announced that the two companies have successfully implemented Vlocity Energy & Utilities Cloud, built on Salesforce, for the British Gas Industrial & Commercial (I&C) business division. Continue reading British Gas Goes Live with Vlocity Energy & Utilities Cloud
Frost & Sullivan Ranks Vonage as a Leader in Growth and Innovation in the 2019 CPaaS Radar
Frost & Sullivan has recognized Vonage, a leading provider of global business cloud communications, as a leader in innovation in the 2019 Frost & Sullivan Radar for the Communications Platform as a Service (CPaaS) industry. Continue reading Frost & Sullivan Ranks Vonage as a Leader in Growth and Innovation in the 2019 CPaaS Radar
ConvergeOne Joins RingCentral’s New Platinum Partner Program
ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has been named a Platinum Partner of RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. Continue reading ConvergeOne Joins RingCentral’s New Platinum Partner Program
NICE Customer Journey Solutions Recognized for Delivering World-Class Customer Experience by TMC
NICE announced that its Customer Journey Solutions have won a 2019 Contact Center Technology Award from CUSTOMER Magazine. The accolade by TMC, a global media company dedicated to building online communities, honors NICE Customer Journey Solutions for dedication to ground-breaking innovation that drives its clients to deliver unparalleled customer experiences. Continue reading NICE Customer Journey Solutions Recognized for Delivering World-Class Customer Experience by TMC