Tag Archives: Zendesk

Zendesk Acquires the Company Behind Base to Deliver Software Designed for Salespeople

Zendesk announced it has acquired FutureSimple Inc., the company behind Base. Base is known for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively. Zendesk will invest in Base’s ongoing market growth and product development, focusing on existing customers and delivering products for smaller, fast-growing sales teams, expanding to larger organizations over time. Continue reading Zendesk Acquires the Company Behind Base to Deliver Software Designed for Salespeople

Zendesk Adds Former New Relic, Salesforce, Oracle Executive to its Board of Directors

Zendesk announced the appointment of Hilarie Koplow-McAdams to its Board of Directors. Koplow-McAdams brings deep global enterprise software sales expertise to Zendesk, having formerly held executive leadership positions at New Relic, Salesforce, Intuit, and Oracle. Continue reading Zendesk Adds Former New Relic, Salesforce, Oracle Executive to its Board of Directors

Introducing the New Zendesk: Built for Better Customer Relationships

PRESS RELEASE: Zendesk launched a redesigned company brand and an expanded product family focused on building better customer relationships. As part of its move beyond customer service, Zendesk also introduced Zendesk Connect and Zendesk Explore, two new products that create a more personal connection between customers and organizations through customer intelligence and deeper analytics. Continue reading Introducing the New Zendesk: Built for Better Customer Relationships

Zendesk Opens Office in India to Help Businesses Build Better Customer Relationships

PRESS RELEASE: Zendesk announced it is opening an office in India. Former Hewlett Packard Enterprise executive KT Prasad has been hired as Country Sales Director to lead a local team based in Bengaluru. Zendesk has also signed three local partners to support its growth in India: Cloudcover, Powerupcloud and Virtuos. Continue reading Zendesk Opens Office in India to Help Businesses Build Better Customer Relationships

When product and price just aren’t enough, customer service is the ultimate business weapon

Nick Peart, Director of Marketing EMEA, Zendesk… With organisations now heavily competing on both product and price, customer service has quickly positioned itself as a key brand differentiator. With just 10 per cent of start-ups likely to succeed[1], the relationship you have with customers, whether existing or potential, has never been more important. Continue reading When product and price just aren’t enough, customer service is the ultimate business weapon

Zendesk Powers New Customer Engagement Opportunities in Google Play

Zendesk_logo_RGBPRESS RELEASE: At Google I/O, Zendesk announced an integration with Google Play that will allow businesses to turn app reviews into proactive customer conversations. Companies now have the opportunity to respond directly from Zendesk every time a customer submits a review on Google Play, helping to build relationships where customers are sharing their experiences. Google Play is the largest app store with more than a million apps. Continue reading Zendesk Powers New Customer Engagement Opportunities in Google Play

Zendesk Launches SMS Channel to Enable Fast, Personalized Customer Service

Zendesk_logo_RGBPRESS RELEASE: Zendesk announced a new native SMS support channel, enabling businesses globally to receive and respond to texts from their customers within Zendesk. Leading beauty and grooming retailer Birchbox, on-demand delivery service Favor, and global retail analytics leader Retail Solutions Inc.(RSi), are already using SMS to quickly and efficiently respond to their customers. Continue reading Zendesk Launches SMS Channel to Enable Fast, Personalized Customer Service

Zendesk Adds Chief Revenue Officer and Chief Information Officer to Leadership Team

Zendesk_logo_RGBPRESS RELEASE: Zendesk announced the appointments of Bryan Cox, former senior vice president of global customer operations at VMware, as its first chief revenue officer and Tom Keiser, former CIO and executive vice president of product operations at GAP Inc., as its first chief information officer. Continue reading Zendesk Adds Chief Revenue Officer and Chief Information Officer to Leadership Team