Zendesk announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for CX in the market1. Continue reading Zendesk to Acquire Ultimate
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Faye and Ultimate Partner to Supercharge Customer Service Software
Faye, a global leader in software strategy, deployment, integrations, and ongoing management for mid-market and enterprise organizations, and Ultimate, the world’s most powerful virtual agent platform, announced a formal partnership to supercharge the customer experience. Continue reading Faye and Ultimate Partner to Supercharge Customer Service Software