Tag Archives: Zendesk

Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends

PRESS RELEASE: Zendesk, Inc. launched its built-in Net Promoter Score® (NPS) surveys, allowing organizations to measure customer loyalty and gather insights to improve their long-term customer relationships. With NPS surveys, Zendesk enables organizations to proactively gather and analyze customer feedback directly from the same customer service platform they use to support and interact with customers. Continue reading Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends

Zendesk Expands Enterprise Reach with New Offerings for Large Organizations

PRESS RELEASE: Zendesk, Inc. announced an expansion of its enterprise offering to address the growing need for a modern customer service platform at large organizations. It launched an upgraded Enterprise Elite pricing plan that provides dedicated support, service-level guarantees and enterprise-specific product features, as well as created its first dedicated enterprise team and four adoption paths that use best practices and the unique Zendesk Benchmark to guide rapid customer service improvement. Continue reading Zendesk Expands Enterprise Reach with New Offerings for Large Organizations

8×8 Extends Partnership with Zendesk to Enhance Customer Experience Management with the Virtual Office Cloud Telephony Platform

PRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact centre and collaboration solutions announced the availability of a new, out-of-the-box integration with Zendesk’s customer service platform that enhances the Customer Experience Management capabilities of the 8×8 Virtual Office cloud telephony and unified communications (UC) platform. Continue reading 8×8 Extends Partnership with Zendesk to Enhance Customer Experience Management with the Virtual Office Cloud Telephony Platform

Genesys Announces New Alliance with Zendesk to Enhance Customer Services Delivered from the Cloud

Geneys_logoPRESS RELEASE: Genesys, a leading provider of customer experience and contact centre solutions, today announced that the company has formed an alliance with Zendesk to integrate the Genesys cloud contact centre solution with the Zendesk customer service platform. With Genesys, customers will experience contextual self-service options and, when requiring human-assistance, the call will be routed to the best-skilled Zendesk agent, eliminating transfers and improving the overall customer experience. Continue reading Genesys Announces New Alliance with Zendesk to Enhance Customer Services Delivered from the Cloud

Zendesk Acquires Live Chat Leader Zopim

PRESS RELEASE: Zendesk, Inc. announced today that it has acquired Zopim Technologies Pte Ltd, a Singapore-based leading provider of live chat software, to expand the chat capabilities of its customer service platform. The acquisition will provide customers of both companies with new options for purchasing and using Zendesk and Zopim together. Continue reading Zendesk Acquires Live Chat Leader Zopim

Indosoft offers Zendesk integration for Q-Suite, its multi-channel contact center solution for Asterisk

PRESS RELEASE: Indosoft Inc., developers of Q-Suite, the industry leading contact centre software for Asterisk, announces the availability of integration to Zendesk, an easy-to-use help desk solution for customer service. This integration will allow use of Zendesk with Q-Suite’s advanced multi-channel ACD, available for setting up Asterisk based contact centres. Continue reading Indosoft offers Zendesk integration for Q-Suite, its multi-channel contact center solution for Asterisk

8×8 partner with Zendesk to Deliver Out-of-the-Box Customer Service Contact Center Solution

8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced it has partnered with Zendesk, the leading cloud-based customer service platform used by more than 40,000 customers, to develop a bundled cloud contact center solution. The solution tightly weaves the functionality of both applications to improve the responsiveness, efficiency and management of contact centers.  Continue reading 8×8 partner with Zendesk to Deliver Out-of-the-Box Customer Service Contact Center Solution

Zendesk supports GLOSSYBOX to optimise global customer service

Zendesk, the leading provider of cloud software for better customer service, are supporting GLOSSYBOX to optimise their customer service across Europe. The successful beauty box vendor has grown from a German start-up to an international company in only two years. GLOSSYBOX now have an active presence in countries across three continents including the USA, UK, France and Japan.  Continue reading Zendesk supports GLOSSYBOX to optimise global customer service