The National Archives take communications to the Cloud

PRESS RELEASE: The National Archives (TNA) is digitising its communications technology with an innovative cloud-based system. From March 2017, more than 600 staff will have access to advanced cloud telephony capabilities, provided by leading cloud communications provider 8×8, to improve efficiency and collaboration throughout the organisation.

Based in London, TNA is the official archive and publisher for the UK government and for England and Wales. Its role is to collect, secure and preserve the future of government records, both digital and physical.

By replacing its legacy telephone system with a more flexible solution that is integrated with its technology infrastructure, TNA will deliver real benefits for staff in a cost-effective way. With 600 staff gaining access to 8×8’s Virtual Office system, TNA employees will be able to communicate and collaborate seamlessly across any device with an internet connection, which is vital in supporting employees who work flexibly.

8×8 will also be deploying its Virtual Contact Centre system to give TNA an agile and flexible customer support service for all public enquiries. The system can be scaled up or down depending on demand and operated from any location.

Kevin Scott-Cowell, UK MD of 8×8, added: “We’re excited to support a prestigious organisation like The National Archives in updating its communications. We are looking forward to working together to improve staff productivity and public service.”