PRESS RELEASE: Outsourced contact centre and software specialist Kura has selected Sefton for a major new site and its first outside of Scotland. The Glasgow-based company will occupy Caspian House at Atlantic Park, which is expected to house over 400 employees.
The move comes after Kura was selected as a strategic partner of Scottish Power for the next 5 years to become the utility giant’s largest outsource customer services provider. Continue reading Up to 200 new Jobs to be created by new contact centre opening in Liverpool
Monthly Archives: March 2017
eg solutions US$2.7m multinational contract with leading global bank
PRESS RELEASE: eg solutions plc, the back-office workforce optimisation company, is pleased to announce that it has secured an initial US$2.7m 3-year contract with a global bank, to deploy its eg work manager® data capture product to gain real-time operational visibility and insights into the execution of its processes. The Contract commences immediately with US$1.9m recognisable in the current financial year. Continue reading eg solutions US$2.7m multinational contract with leading global bank
Gijima launches NEC based UCaaS solution and boards first customers
PRESS RELEASE: NEC business partner in South Africa Gijima announced it has rolled out a brand new UCaaS solution in South Africa that offers full enterprise UC capabilities on a monthly basis and enables customers to scale functionality and capacity as they need. Rather uniquely it offers scalability from 0 to 100%. Continue reading Gijima launches NEC based UCaaS solution and boards first customers
Firstsource recognised as a Challenger in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide
PRESS RELEASE: Firstsource Solutions, the customer experience expert, has been placed for the first time in the Challengers category in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide. This recognition comes as Firstsource posted strong results in the quarter ending December 2016, with YOY growth of 8.2% compared the same period the previous year. Continue reading Firstsource recognised as a Challenger in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide
UK retail customer experience failing to improve with nearly 50% of queries left unanswered
PRESS RELEASE: Despite 93% of consumers revealing they are more likely to buy if they receive a positive customer experience, UK retailers are struggling to deliver adequate, consistent service new research suggests. Companies were unable to answer 46% of customer queries received on email, the web, Twitter and Facebook, with only 7.5% responding on all four channels – and a mere 2.5% providing a consistent, accurate answer across all of them. Continue reading UK retail customer experience failing to improve with nearly 50% of queries left unanswered
Sundown AI Innovates on Avaya to Build Next Generation Artificial Intelligence
PRESS RELEASE: As part of its mission to provide next generation AI technology that enhances the customer experience, Sundown AI today announced it will be working with Avaya to enhance its communication software. Continue reading Sundown AI Innovates on Avaya to Build Next Generation Artificial Intelligence
Pegasystems Receives 2017 CUSTOMER Product of the Year Award
Pegasystems that leading technology media company TMC has named Pega® Customer Decision Hub a 2017 CUSTOMER Product of the Year Award winner. This is the third consecutive year Pega has been honored with this award for its customer engagement capabilities. Continue reading Pegasystems Receives 2017 CUSTOMER Product of the Year Award
Aspect Software becomes a member of the GSMA
Aspect Software has strengthened its commitment to its work in banking fraud prevention and mobile banking, by becoming a service provider member of the GSMA. Representing the interests of mobile network operators worldwide, the GSMA connects hundreds of stakeholders within the mobile ecosystem to contribute to shaping the future of mobile communications worldwide. Continue reading Aspect Software becomes a member of the GSMA
Yamaha Debuts the CS-700 Video Sound Collaboration System for Huddle Rooms
PRESS RELEASE: As businesses and organizations continue to use remote communications technology to bridge distances and share ideas, there has been a proliferation of huddle room and small meeting rooms. These new spaces demand technologies that are more convenient and enable a seamless collaboration experience so users can easily come together to exchange information, share ideas, and collaborate at any time. Continue reading Yamaha Debuts the CS-700 Video Sound Collaboration System for Huddle Rooms
Twilio Extends Relationship with AWS Through Support of Amazon Connect
PRESS RELEASE: Twilio the leading cloud communications platform company announced support for Amazon Connect, the newly announced cloud-based contact center service from Amazon Web Services (AWS). Twilio’s Programmable APIs will enable a range of new capabilities, including integrating phone intelligence lookup to personalize Amazon Connect contact flows, enhance customer contact details, and follow up with post-call surveys via SMS. Continue reading Twilio Extends Relationship with AWS Through Support of Amazon Connect