PRESS RELEASE: Qantas has launched Qantas Concierge, a Facebook Messenger bot that gives customers personalised travel inspiration. The launch of the bot is part of Qantas’ strategy to give customers faster responses and more relevant information through easily accessible channels. Kristin Carlos, Qantas Head of Digital and Entertainment said Qantas Concierge will be an evolution of the airlines customer communications, boosting Qantas’ presence on a hugely popular social media platform while offering immediate travel solutions. Continue reading Qantas launches chat bot concierge to give customers travel inspiration
Daily Archives: February 10, 2017
The Rockport Group Steps into the Future with Fuze for Voice, Video, and Collaboration
PRESS RELEASE: Fuze, the leading cloud-based communications solution for the modern global enterprise announced it has been selected by The Rockport Group, a leader in men’s and women’s footwear since 1971, to future-proof its voice, video, and collaboration needs. With Fuze, The Rockport Group implements a truly unified communications (UC) platform for its 2,000+ employees globally. Continue reading The Rockport Group Steps into the Future with Fuze for Voice, Video, and Collaboration
7am is the new 8am and Saturday is now a weekday: Customer service predictions for the future
PRESS RELEASE: Data from telephone answering service CALLCARE has provided a glimpse into what the world of customer service will start to look like in the near future. Their statistics, taken between 2014 and 2016, show that Saturday has become almost as busy as a normal working day for a customer service adviser. Between the hours of 9am and 6pm, they received nearly as many calls as they do from Monday to Friday. Continue reading 7am is the new 8am and Saturday is now a weekday: Customer service predictions for the future
Fuze Closes $104 Million in New Funding to Fuel Growth and Expansion as the Cloud Communications Platform for Global Enterprises
PRESS RELEASE: Fuze announced it has closed $104 million in financing led by Wellington Management Company LLP. This investment brings the company’s total funding to $304 million. The new capital will be used to continue expanding internationally and to fund product innovation for Fuze’s enterprise customer segment. Wellington Management Company LLP is joined by Greenspring Associates and existing investors Summit Partners, Bessemer Venture Partners (BVP), and G20. Continue reading Fuze Closes $104 Million in New Funding to Fuel Growth and Expansion as the Cloud Communications Platform for Global Enterprises
Plantronics Customer Care Now Offers Global Customer Support 24 Hours a Day, Six Days a Week
PRESS RELEASE: Plantronics announced the expansion of its Technical Assistance Center – part of Plantronics Customer Care. This growth delivers unprecedented 24 hours a day, six days a week support, in all markets Plantronics supports around the world. This means when customers contact the company, their needs will immediately be met by a Plantronics associate around the clock, 24/6, for a superior customer experience. Continue reading Plantronics Customer Care Now Offers Global Customer Support 24 Hours a Day, Six Days a Week
Infosys Joins Salesforce Partner Ecosystem to Deliver Analytics Cloud Applications
PRESS RELEASE: Infosys has announced that it will set up a new practice that will build and provide implementation services for Salesforce’s Analytics Cloud applications, helping business users access, explore and act on their organizational intelligence faster. Infosys will be among the first Analytics Cloud partners to bring both systems integrator leadership as well as a proven independent software vendor (ISV) capability. Continue reading Infosys Joins Salesforce Partner Ecosystem to Deliver Analytics Cloud Applications