Masergy launches cloud contact centre with predictive analytics

PRESS RELEASE: Masergy Communications Inc., announced the availability of its Cloud Contact Centre, which represents the next generation in customer interaction solutions, providing an omni-channel system that helps companies transition to a unified cloud platform to create exceptional customer service experiences. The Cloud Contact Centre is a vital asset that lets companies improve customer satisfaction, reduce costs, drive incremental sales and strengthen brand identity. Continue reading Masergy launches cloud contact centre with predictive analytics

Beijing Rail Transit Control Center Selects Mitel to Communicate and Collaborate With Ease

Mitel® announced that it is providing a unified communications solution for the Beijing Rail Transit Control Center in partnership with Beijing Waneasy Technology Co. Ltd. As part of a complete communications renovation, the TCC selected Mitel for its reliability, scalability and flexible convergence capabilities. Continue reading Beijing Rail Transit Control Center Selects Mitel to Communicate and Collaborate With Ease

The Salvation Army National Headquarters To Replace Legacy On-Premise Systems with RingCentral’s Cloud Communications Solution to Enhance Workforce Engagement and Productivity

RC_LOGOC_RGBRingCentral announced that The Salvation Army USA, an organization that has been helping those in need in the United States for the past 130 years, has selected RingCentral Office® as its cloud communications solution. Leveraging RingCentral’s integration with Microsoft Office 365, The Salvation Army employees at the national headquarters office located in Washington D.C. will now have access to powerful communications capabilities within their main productivity suite, enhancing their ability to efficiently communicate and collaborate with co-workers. Continue reading The Salvation Army National Headquarters To Replace Legacy On-Premise Systems with RingCentral’s Cloud Communications Solution to Enhance Workforce Engagement and Productivity

Omni-channel sales restricted as majority of consumers still have security concerns

PRESS RELEASE: A new consumer survey from Aspect Software has discovered that companies could be losing money as security concerns are leading to consumers refusing to make purchases via social media channels. The survey revealed that 69 per cent of consumers have security concerns over payment/ personal details and 60 per cent have concerns over the social media channels being at risk of phishing attempts or fraudulent profiles. Continue reading Omni-channel sales restricted as majority of consumers still have security concerns

alldayPA launches service for start-ups

PRESS RELEASE: Telephone answering service alldayPA is investing £2 million in the launch of a new pay-as-you-go brand for entrepreneurs, freelancers and start-ups. myalldayPA, which offers a flexible receptionist service 24 hours a day, seven days a week, 365 days a year, comes in response to strong demand from so-called ‘micro-businesses’ and has been designed to assist such nascent enterprises, which the company believes are on the rise. Continue reading alldayPA launches service for start-ups