PRESS RELEASE: Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, was announced this week as a finalist in the Live Chat category of the UK National Innovation Awards 2017. Created by the Directors’ Club United Kingdom, the National Innovation Awards recognise business technology innovations and their impact on customer experience, employee engagement, operations performance, product creation, and profitable growth. Continue reading Creative Virtual Announced as a Finalist in the Live Chat Category of the UK National Innovation Awards 2017
Aspect Software announced that it is making its Aspect Mila™ personal assistant chatbot available on leading workforce collaboration and messaging platforms such as Slack, Microsoft Teams and Facebook Workplace. Announced last year, Mila provides contact centre and enterprise employees with automated self-service functionality to view schedules, request time off or trade shifts with other employees. Continue reading Aspect Software Announces Availability of Enterprise Chatbot, Aspect Mila™ for Slack
NewVoiceMedia announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience throughout Europe. Continue reading NewVoiceMedia GmbH accelerates momentum in Europe with landmark customer FlixBus
PRESS RELEASE: Q-nomy launched Q-Flow® 6 — its next-generation product platform for managing and optimizing omni-channel, customer-centric business processes. Compared to other customer experience products that handle specific cross-channel processes, Q-Flow is a broad and flexible product platform that manages and synchronizes front- and back-office business processes with customer journeys in every possible channel – digital or physical, and tackles any hand-off inefficiency, in any industry. Continue reading Q-nomy Inc. Launches Q-Flow 6.0: the First True Omni-Channel BPM Product Platform
PRESS RELEASE: Thunderhead is proud to be included as a 2017 CRM Watchlist Winner. The CRM Watchlist is designed to showcase the leading global technology and services firms in the CRM market. The coveted annual award is now in its tenth year and recognises companies that have made a significant market impact, and is conducted by leading CRM industry analyst Paul Greenberg, Managing Principal of The 56 Group, best-selling author and ZDNet blogger. Continue reading Thunderhead announced as 2017 CRM Watchlist Winner
Technology will enhance, rather than displace, contact centre workers, argues David Rowlands, Contact Centre Sales Director UK and EMEA at 8×8… If you believe the hype, then the UK’s 376,000 contact centre and customer service workers will soon be out of a job. Continue reading In an age of automation, don’t write off people just yet
In the near future, Artificial Intelligence will free our minds from process-oriented repetition, refocusing time and capital for our most human of pursuits: innovation and creativity. The result will be a revolutionary shift in workplace productivity and fundamental restructuring of work as we know it. So finds a groundbreaking new academic study released by researchers at Goldsmiths, University of London in association with IPsoft. Continue reading AI will make us more human, shattering the glass ceiling of productivity
PRESS RELEASE: For the Co-op Membership team, one award simply isn’t enough! This recognised and high performing call centre team are reaching for the stars with the Buzz resilience training they have completed. Head of Customer Services, Claire Carroll, strongly believes that training her teams how to become more resilient to every day stressors will help them improve both their quality of life and happiness at work whilst improving the service they provide to Co-op members. Continue reading Award winning Co-op team keep on buzzing!