PRESS RELEASE: Carousel Industries has received the 2016 Value Added Reseller (VAR) of the Year Award from inContact, Inc., a NICE company. inContact is a leading provider of cloud contact center software and workforce optimization tools. The award was presented to Carousel at the 2017 inContact sales kickoff meeting in Houston.

“Carousel Industries was both an early adopter and provider of innovative cloud-based solutions that our clients are implementing as the foundation of their customer care initiatives,” said Brett Theisen, Senior Vice President of Global Channels, inContact. “Their consultative approach, 360-degree view of the market and commitment to delivering highly differentiated, cloud-focused solutions have led directly to major new enterprise engagements with leading brands in several key vertical markets for inContact. We congratulate Carousel on this prestigious award and we look forward to expanding our valued partnership in 2017.”

“Carousel continues to garner widespread industry recognition and accolades. To be honored as the recipient of the first VAR of the Year award from inContact underscores our commitment to ensuring successful business outcomes for our partners and clients,” said Rick Houlihan, VP of Cloud Solutions, Carousel Industries. “During the past year, this partnership has flourished as we collaborate with inContact to help our joint enterprise clients create highly personalized, engaging, and effective contact center experiences.”