CallidusCloud Launches New Solution to Transform Customer Experience in Call Centres

PRESS RELEASE: Callidus Software, a global leader in cloud-based sales, marketing, learning and customer experience solutions announced the launch of ServiceMotivate, a new solution focusing on improving customer experience and lifting agent performance in the call centre.

Contact Centre CLUB

ServiceMotivate, the new product from CallidusCloud’s CX group, drives better results by adding digital motivation, gamification, and customer feedback directly into the existing work environment for call center agents. The solution produces faster case closure rates, better data accuracy, and increased Net Promoter (NPS) and Customer Satisfaction (CSAT) scores.

Improving customer experience (CX) is a top priority for business leaders, yet according to research by the Temkin Group, only 6% believe they are CX leaders today. “One of the key pillars of CX is Employee Engagement,” said Bruce Temkin, managing partner of the Temkin Group. “Companies that want to be CX leaders must use feedback and other mechanics to more deeply engage their team members.”

“A great customer experience begins from within. Motivating the right behaviors is critical for creating a team of employees focused on the customer experience,” said Jon Shalowitz, general manager of CallidusCloud CX. “We want to help create motivation in the moment that helps reinforce the right behaviors for both employees and customers.”

The new CallidusCloud CX group brings together deep expertise in customer feedback from the Clicktools team, and leading digital motivation experts from the Badgeville team. The combined group will focus on bringing to market solutions that drive employee and customer engagement to deliver outstanding customer experiences that will enable companies to make more money faster.

To find out more about ServiceMotivate and the CallidusCloud CX group, please visit: www.calliduscloudcx.com