Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology announced today that Kindred Futures, the innovation arm of Kindred Group, launches a pioneering chatbot, which leverages Artificial Solutions’ powerful AI technology to enable customers to find and place bets faster than ever. Continue reading Artificial Solutions Helps Kindred Futures Lead the Chatbot Revolution
Daily Archives: June 5, 2018
New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution
ServiceNow announced new conversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting work completed quickly through more natural interactions and real‑time automated resolution. Continue reading New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution
Eldon ensures payments compliance with Semafone and Blackstar Solutions
Eldon, a British insurance broker specialising in personal and commercial insurance, has chosen Semafone™’s award-winning payment card security solution Cardprotect™, to secure card data belonging to customers who make payments over the phone. Continue reading Eldon ensures payments compliance with Semafone and Blackstar Solutions
Lumoa raises €650 000 seed funding to take AI-powered customer experience analytics to the new markets
Finnish SaaS company Lumoa, which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has announced €650 000 in funding. The investment was led by Icebreaker.vc, along with serial entrepreneur Ali Omar and Business Finland. Continue reading Lumoa raises €650 000 seed funding to take AI-powered customer experience analytics to the new markets
Ixia, a Keysight Business, Selects Talkdesk to Power Customer Experience
Talkdesk announced that Ixia, a Keysight Business and leading provider of testing, visibility and security solutions, will replace the company’s current contact system with the Talkdesk Enterprise Contact Center Platform. Facing significant cost obstacles to upgrade their on-premises hardware, Ixia will leverage the value and flexibility of Talkdesk’s contact centre as a customized service solution that will help meet their global customer service needs. Continue reading Ixia, a Keysight Business, Selects Talkdesk to Power Customer Experience
Best end-to-end Customer Engagement Provider 2018 award goes to the Eckoh Experience
Eckoh, the global provider of secure payment products and customer contact solutions, has won the Best End-to-End Customer Engagement Provider award at the recent TMT Awards 2018. Continue reading Best end-to-end Customer Engagement Provider 2018 award goes to the Eckoh Experience