Maintel deploys cutting edge CX solution to a leading supermarket chain

Maintel is pleased to announce that they have successfully deployed a new Genesys Cloud CX based Contact Centre Managed Service for a leading supermarket chain with multiple hundreds of UK stores, helping lay the foundations to revolutionise their Customer Experience approach.

The Contact Centre “as a Service” (CCaaS) public cloud platform now provides the UK wide Supermarket chain with a future proofed, efficient, customer experience solution across all of their brands, delivering operational efficiencies, an improved customer and employee experience, and a springboard for innovation across the business for years to come.

Commenting on the successful project implementation, Gillian Bailey, Chief Operating Officer, Maintel said – “We’re very proud to have just successfully delivered and gone live with the final brand, thus completing the initial deployment. All went amazingly well, with a seamless brand by brand migration. The deployment included several complex application integrations, which we delivered using our internal Professional Services development team. The smooth delivery and implementation is testament to the hard work, collaboration and perseverance of our collective teams.”

Multiple stakeholders from the Supermarket Chain have commented on how pleased they are with the engagement, diligence and care that Maintel have shown in the scoping of the technology to meet their business requirements, alongside the first class project delivery & implementation of the chosen technology. The platform will help better serve customers, providing for a smoother customer journey, as well as an improved experience for colleagues using the service.

They have thanked Maintel immensely for the approach to date & are excited to work closely with in-life teams to see the additional benefits that Maintel can bring in the months and years to come.”

About Maintel

Maintel has a proud tradition of providing managed cloud communication, connectivity and cyber security services. We’ve helped hundreds of businesses and organisations to address the growing need for digital transformation.

Founded in 1991, Maintel has a proven track record of delivering communications solutions and services to both the private and public sector. In that time, the company has gained the expertise to solve the challenges associated with digital initiatives, and its managed services approach ensures clients realise the full value of their technology.

This is achieved by specialising in three key pillars of digital transformation: making organisations more effective, efficient, and collaborative with digital workplace solutions; allowing organisations to acquire, develop, and retain more business by using technology to create more meaningful customer experiences through outstanding service; ensuring organisations’ employees, customers, and partners always have seamless access to their data and applications through reliable, secure connectivity.

Ongoing growth of Maintel’s cloud and managed services offerings continues to allow the company to keep supporting the increasing demands of the market.

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