Ventrica joins forces with Tommee Tippee

Ventrica is delighted to announce a brand-new partnership with Tommee Tippee, one of the world’s leading producers of innovative products to help parents with feeding, sleeping, changing, and caring for babies.

Tommee Tippee is on a mission to build a new community for parents. A place where mums, dads and carers can feel reassured without feeling judged. With the right tools, support, and impartial guidance however and whenever they need it.

Ventrica has been selected as Tommee Tippee’s partner to help deliver that mission. Through its unique combination of people, process and technology, Ventrica will reimagine the customer service offering focusing on a digitally transformed multichannel and multilingual experience.

Supporting customers from around the globe, Ventrica will help bring the Tommee Tippee brand proposition to life, harnessing digital channels to improve the customer experience and enable true self-serve (which works with the baby on one hip!).

Together, Tommee Tippee and Ventrica will offer meaningful and friendly human connections that release parents from pressure and frees them to get back to their baby.

Staff joining Ventrica will enjoy opportunities for career development as part of a large customer experience specialist.

Commenting on the news, Global Marketing Director, Anna Howes at Tommee Tippee said: “Our vision at Tommee Tippee is to be the No.1 destination for newborn parents, with a commitment to support parents on their individual journeys with empathy, expertise and speed. We were instantly impressed not only with the enhanced service Ventrica will offer the mums and dads we are supporting, but also by the advanced digital solutions we can now utilise to enable better self-service and instant support

Iain Banks, CEO of Ventrica comments: “I could not be more delighted to have Tommee Tippee join with Ventrica to improve customer service to new parents. They are a blue-chip global brand with a huge reputation for offering a superb product range and I believe that Ventrica will hugely enhance its customer experience before, during and after any purchase.”