Technology

Calabrio Continues Public Sector Momentum with StateRAMP and TX-RAMP Certifications

Calabrio, the workforce performance company, announced its StateRAMP and TX-RAMP certifications of Calabrio GovSuite.

These certifications add to Calabrio’s existing Federal Risk and Authorisation Management Program (FedRAMP) authorisation, confirming their dedication to meeting the stringent security standards required by federal, state and local government agencies.

The new StateRAMP certification allows Calabrio to offer its secure, cloud-based solutions to government agencies in 27 states, such as Florida, Texas, and California. TX-RAMP, a more rigorous, state-specific certification, improves Calabrio’s capacity to work with government entities based in Texas.

“Calabrio is dedicated to providing public sector customers with a secure intuitive software suite that can easily adapt to a hybrid workforce, and improves contact centre agent and citizen experiences,” said Mark Hagan, Vice President of Sales: Public Sector, Calabrio. “GovSuite makes it easier for government agencies to save money, reduce risks and avoid service disruptions.”

Calabrio GovSuite, a comprehensive cloud contact centre solution designed specifically for government entities, has seen significant traction following its launch. Cloud technology provides rapid deployment, updates and scalability for future-proofing organisations. Robust security features meet the stringent requirements of FedRAMP, StateRAMP and TX-RAMP, ensuring that government agencies can confidently enhance their customer engagement and operational efficiency.

Key features include:

  • Innovative cloud technology that reduces time, cost and resources.
  • Comprehensive view of contact centre performance from a single source.
  • Tools that improve workforce performance, such as self-scheduling, automated coaching and integrated workflows, to help train, retain and attract employees.
  • Artificial intelligence (AI), machine learning and data analytics to identify and respond to trends.
  • Simplified, secure compliance by recording interactions across departments to capture actionable data.
  • Enhanced quality management from automated processes of recording, assessing and reporting to improve agent skillsets and service to citizens.

For more information about Calabrio’s GovSuite and its public sector solutions, please visit: https://www.calabrio.com/products/calabrio-govsuite/.

About StateRAMP

StateRAMP is the premier authority in cloud security standards for state and local governments. By providing a standardised approach to assessing and authorising cloud services, StateRAMP empowers government agencies to navigate the complexities of cloud security with confidence.

Learn more at stateramp.org.

About Calabrio

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite that adapts to your business.

Visit https://www.calabrio.com