Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres

Capita has unveiled its latest offering, Agent Suite, a Generative AI (Gen AI) tool designed to improve customer service by streamlining and enriching the experience for clients, their customers, citizens and Capita’s own agents. Continue reading Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres

SurveyMonkey packages top-requested CX tools into an approachable solution for creating better customer experiences

SurveyMonkey, a global leader in online surveys and forms, announced SurveyMonkey for CX, an approachable, all-in-one solution that helps business owners, customer experience pros, and marketers alike listen to customers and improve their experience. Continue reading SurveyMonkey packages top-requested CX tools into an approachable solution for creating better customer experiences