Capita has unveiled its latest offering, Agent Suite, a Generative AI (Gen AI) tool designed to improve customer service by streamlining and enriching the experience for clients, their customers, citizens and Capita’s own agents. Continue reading Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres
Daily Archives: July 31, 2024
Pendo Acquires Customer Intelligence Platform Zelta AI
Pendo, the all-in-one product experience platform, announced that it has acquired Zelta AI, a New York City-based startup that automates collection of customer feedback and leverages AI to uncover actionable insights from the data. Continue reading Pendo Acquires Customer Intelligence Platform Zelta AI
Pindrop Secures $100 Million Financing
Pindrop, a global leader in voice authentication and security, announced it has secured $100 million in debt financing from Hercules Capital, Inc. Continue reading Pindrop Secures $100 Million Financing