ResultsCX, a prominent provider of transformative Customer Experience Management (CXM) services to global Fortune 100 and 500 brands, marks its successful first year in Ireland with significant achievements. Continue reading ResultsCX Celebrates First Year in Ireland by Doubling Workforce
Daily Archives: August 1, 2024
Banca Transilvania Customers Increasingly Prefer Self-Service
More than 50% of Banca Transilvania’s Contact Center & Customer Care inquiries are now managed by customers in digital self-service using the visual, interactive BT Visual Help solutions and the BT Visual Call Center platform. Continue reading Banca Transilvania Customers Increasingly Prefer Self-Service
NLX acquires ‘voice with visuals’ technology provider Radish Systems
NLX®, the AI platform powering advanced conversational experiences for the world’s most admired brands, announces it has acquired Radish Systems and its patented ChoiceView® technology which seamlessly adds visual interaction on voice transactions to improve efficiency, user experience, and accessibility for customer service inquiries. Continue reading NLX acquires ‘voice with visuals’ technology provider Radish Systems