Directors Club, the pan-EMEA business leadership community, has announced the acquisition of the Contact Centre Foundation (CCF), a leading community of over 11,000 customer experience professionals. Continue reading Directors Club Acquires The Contact Centre Foundation
Daily Archives: February 4, 2025
15Five Acquires Kona, the AI-Powered Manager Effectiveness Coach for Remote Managers
15Five, the performance management platform that drives action and impact for thousands of organizations, announced it has acquired Kona, the AI-powered assistant and coach for remote managers. Continue reading 15Five Acquires Kona, the AI-Powered Manager Effectiveness Coach for Remote Managers
Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution
Churches Fire & Security, the UK’s only fully integrated fire safety company, has successfully transformed its customer service operations through an innovative AI-powered analysis programme, revealing insights about customer behaviour and creating significant opportunities for automation. Continue reading Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution