Telefónica Tech launches Generative AI platform to create customisable virtual assistants

Telefónica Tech continues to take firm steps to expand the use of artificial intelligence in the business world. The technology company has launched the ‘Telefónica Tech GenAI Platform’ to help organisations create customisable virtual assistants capable of solving complex queries, automating repetitive tasks and optimising internal processes through a clear and intuitive interface. Continue reading Telefónica Tech launches Generative AI platform to create customisable virtual assistants

NICE Survey Highlights Urgent Need for AI in Customer Service as Up to 35 Million Brits Remain Unknowingly Vulnerable 

While awareness of vulnerability grows, a hidden crisis persists in the UK, with most consumers still unaware of their vulnerable status. The second annual survey on customer vulnerability from NICE, the leading global AI-powered customer service automation platform, reveals a rise in Brits self-identifying as vulnerable, reaching 19% – an increase of over one million people since 2024. Yet, a significant awareness gap remains.   Continue reading NICE Survey Highlights Urgent Need for AI in Customer Service as Up to 35 Million Brits Remain Unknowingly Vulnerable 

Customer Experience Transforms into a Revenue Powerhouse, Nextiva Survey Reveals

Nextiva, the leading unified customer experience management (UCXM) platform, announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into the success and challenges businesses are facing and revealing CX trends for the year ahead. Continue reading Customer Experience Transforms into a Revenue Powerhouse, Nextiva Survey Reveals