Capacity, the AI-powered support automation platform for Contact Centres, has announced more than $92 million in investments to fuel its expansion. Continue reading Capacity Secures $92M in Investments to Supercharge AI Support Platform for Contact Centres
Daily Archives: August 12, 2025
Cresta Launches AI-Augmented Customer Experience for Email, Bringing Higher Performance and Real-Time Intelligence to Every Major Support Channel
Cresta, the leading contact centre AI platform for human and AI agents, announced its expansion of its Agent Assist and Conversation Intelligence solutions to email-based customer support today, enhancing support quality and efficiency while providing a single view of the voice of the customer across the enterprise. Continue reading Cresta Launches AI-Augmented Customer Experience for Email, Bringing Higher Performance and Real-Time Intelligence to Every Major Support Channel
City Cruises Teams up with Medallia to Deliver a Frictionless Digital Experience
Medallia, Inc., the global leader in customer and employee experience, announced a new partnership with City Cruises, the leader in dining and sightseeing cruises worldwide and part of the Hornblower Group. Continue reading City Cruises Teams up with Medallia to Deliver a Frictionless Digital Experience