Capacity, the agentic support automation platform, announced more than $54M in Series E funding, bringing its total amount raised to date to over $159M. The round follows years of rapid expansion for Capacity, which surpassed $100 million in annual recurring revenue (ARR) in June, growing 20x in 3.5 years. Continue reading Capacity Raises Over $50M in Series E to Expand its Unified AI-Native CX Platform
Tag Archives: Capacity
Capacity Launches AI Analytics Assistant to Turn CX Data Into Insights
Capacity, a unified CX Automation Platform, launched the AI Analytics Assistant, a new feature that lets customer experience, contact centre and operations leaders ask questions about interaction data in natural language and get instant answers in the form of visuals, reports and charts. Continue reading Capacity Launches AI Analytics Assistant to Turn CX Data Into Insights
Capacity Acquires Creovai to Bridge Agent Guidance and Automation Gap
Capacity, the AI-powered support automation platform for Contact Centres, has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions. The acquisition strengthens Capacity’s conversation intelligence capabilities, providing clients with a unified platform for optimizing both virtual and live agent interactions. Continue reading Capacity Acquires Creovai to Bridge Agent Guidance and Automation Gap
Capacity Secures $92M in Investments to Supercharge AI Support Platform for Contact Centres
Capacity, the AI-powered support automation platform for Contact Centres, has announced more than $92 million in investments to fuel its expansion. Continue reading Capacity Secures $92M in Investments to Supercharge AI Support Platform for Contact Centres
Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round
Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number of acquisitions to eight in less than two years. Continue reading Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round
Capacity Deepens Contact Centre and Voice Capabilities with Two Acquisitions
Capacity, an AI-powered support automation platform relentlessly focused on improving the customer journey, has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings. Continue reading Capacity Deepens Contact Centre and Voice Capabilities with Two Acquisitions