Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number of acquisitions to eight in less than two years. Continue reading Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round
Tag Archives: Capacity
Capacity Deepens Contact Centre and Voice Capabilities with Two Acquisitions
Capacity, an AI-powered support automation platform relentlessly focused on improving the customer journey, has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings. Continue reading Capacity Deepens Contact Centre and Voice Capabilities with Two Acquisitions
Capacity Acquires Textel to Enable Businesses With Conversational AI in SMS
Capacity, the AI-powered support automation platform, announced the acquisition of Textel, a cloud-based texting platform. With the acquisition, Capacity will enhance the end-user customer experience by expanding its capabilities to include AI-powered SMS business texting features. Continue reading Capacity Acquires Textel to Enable Businesses With Conversational AI in SMS