Cresta, the end-to-end generative AI platform for contact centres, unveiled new human-in-the-loop AI capabilities to improve CX, accelerate revenue growth, and reduce operational costs. Continue reading Cresta Unveils New Advancements That Drive Powerful Business Outcomes
Tag Archives: Cresta
Cresta Raises Bar with New Generative AI Capabilities that drive efficiency and effectiveness in the contact centre
Cresta, a leading provider of generative AI for intelligent contact centres, announced new AI enhancements that provide contact centre agents and leaders with advanced, intuitive capabilities to make data-driven decisions that drive more productive and effective customer interactions – a true game changer in AI accessibility. Continue reading Cresta Raises Bar with New Generative AI Capabilities that drive efficiency and effectiveness in the contact centre
Cresta Announces Expansion of Voice Platform Integrations to Include Hardphone Support
Cresta, a leading provider of generative AI for modern contact centres, announced that it has expanded its voice platform integrations to include hardphone functionality, enabling legacy, on-premise contact centres to access the benefits of the cloud, without fully committing to a cloud transformation. Continue reading Cresta Announces Expansion of Voice Platform Integrations to Include Hardphone Support
Cresta Appoints Former Google-exec Ping Wu as CEO to Propel Generative AI Offerings
Cresta, a leading provider of Generative AI for the contact centre, announced the appointment of former Google AI executive Ping Wu as CEO. Continue reading Cresta Appoints Former Google-exec Ping Wu as CEO to Propel Generative AI Offerings
Zoom partners with Cresta to Deliver AI-Driven Real-Time Intelligence for the Contact Center
Cresta, the leader in real-time intelligence for the contact centre, announced the availability of an integration between Cresta and Zoom Video Communications, Inc. With this integration, Zoom Contact Center customers now have the ability to deploy real-time voice integration in their contact centre using Cresta’s advanced AI-driven, real-time intelligence layer. Continue reading Zoom partners with Cresta to Deliver AI-Driven Real-Time Intelligence for the Contact Center
Cresta Expands Vision for Real-Time Intelligence
Cresta, the leader in real-time intelligence for the contact centre, unveiled its expanded Real-Time Intelligence Platform, a comprehensive portfolio of AI-powered products that seamlessly work together to improve contact centre efficiency and effectiveness, and enhance customer experiences across every customer conversation. Continue reading Cresta Expands Vision for Real-Time Intelligence