Tag Archives: Cresta

Optimum Collaborates with Cresta to Further Transform Its Customer Experience with AI

Cresta, the leading contact centre AI platform for human and AI agents, announced that Optimum, one of the largest broadband communications and video services providers in the United States, will be deploying Cresta’s generative AI-powered solutions at scale to enhance its customer experience and drive efficient revenue growth. Continue reading Optimum Collaborates with Cresta to Further Transform Its Customer Experience with AI

Cresta Raises Bar with New Generative AI Capabilities that drive efficiency and effectiveness in the contact centre

Cresta, a leading provider of generative AI for intelligent contact centres, announced new AI enhancements that provide contact centre agents and leaders with advanced, intuitive capabilities to make data-driven decisions that drive more productive and effective customer interactions – a true game changer in AI accessibility. Continue reading Cresta Raises Bar with New Generative AI Capabilities that drive efficiency and effectiveness in the contact centre

Cresta Announces Expansion of Voice Platform Integrations to Include Hardphone Support

Cresta, a leading provider of generative AI for modern contact centres, announced that it has expanded its voice platform integrations to include hardphone functionality, enabling legacy, on-premise contact centres to access the benefits of the cloud, without fully committing to a cloud transformation. Continue reading Cresta Announces Expansion of Voice Platform Integrations to Include Hardphone Support