Cresta, the unified customer experience AI platform for human and AI agents, announced the launch of Cresta Knowledge Agent, an AI assistant that works alongside human agents, delivering precise answers in real time without the need for human prompting. Continue reading Cresta Launches Knowledge Agent: an Agentic Assistant Delivering Proactive Intelligence to Contact Centre Workers →

Cresta, the leading customer experience AI platform for human and AI agents, launched the Agent Operations Center, a first-of-its-kind unified command hub for all conversations in the contact centre – both human and AI-led. The Agent Operations Center empowers supervisors with real-time visibility and instant intervention tools, so enterprises can deliver service that’s accurate, compliant, and consistently on brand. Continue reading Cresta Launches Agent Operations Center to Manage the Human-AI Hybrid Workforce for the Customer Experience →

Cresta, the leading customer experience AI platform for human and AI agents, launched Automation Discovery, a powerful new solution that pinpoints exactly which common customer conversations to automate with AI Agents, and how to do so. Continue reading Cresta Automation Discovery Provides a Blueprint for Where and How to Deploy AI Agents →