At Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, unveiled advanced agentic AI agents for the Genesys Cloud™ platform to help organisations orchestrate customer and employee experiences across enterprise platforms and teams. Continue reading Genesys Launches AI Agents with Greater Autonomy to Drive Enterprise-Wide CX Orchestration
Monthly Archives: September 2025
Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as a Service
Content Guru, the world’s leading provider of mission-critical cloud CX solutions, has been placed in the Challengers quadrant of the 2025 Gartner® Magic Quadrant™ for Contact-Center-as-a-Service. Continue reading Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as a Service
NiCE Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for an 11th Consecutive Year
NiCE announced that Gartner has recognized NiCE as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NiCE was rated the furthest for its Completeness of Vision and highest in its Ability to Execute in the Leaders Quadrant. This marks the eleventh consecutive year that NiCE has been named a Leader in the CCaaS Magic Quadrant and the first time NiCEwas positioned furthest and highest on the axes. Continue reading NiCE Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for an 11th Consecutive Year
SoundHound AI Strengthens Its Leadership in Agentic AI with the Acquisition of Interactions
SoundHound AI, Inc., a global leader in voice and conversational AI, announced the acquisition of Interactions, a pioneer in AI for customer service and workflow orchestration. This strategic deal is expected to strengthen and extend SoundHound’s growing leadership in Agentic AI and accelerate its market penetration in customer service across enterprise businesses. Continue reading SoundHound AI Strengthens Its Leadership in Agentic AI with the Acquisition of Interactions
Route 101 Boosts The Revel Collective’s Answer Rates up to 97%
Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the successful deployment and operation of its Amazon Connect service with premium bar and pubs operator The Revel Collective. Continue reading Route 101 Boosts The Revel Collective’s Answer Rates up to 97%
NiCE Closes Acquisition of Cognigy
NiCE announced the successful closing of its acquisition of Cognigy, a recognized leader in enterprise-grade conversational and agentic AI, following receipt of all required regulatory approvals. Continue reading NiCE Closes Acquisition of Cognigy