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Daily Archives: October 9, 2025

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Conversational Intelligence emerges as the next frontier in CX, finds Medallia research

October 9, 2025 Sam Heggie-Collins

Medallia, the global leader in customer and employee experience, has released new research revealing a significant opportunity for organisations to enhance customer experience through Conversational Intelligence. Continue reading Conversational Intelligence emerges as the next frontier in CX, finds Medallia research →

Medallia
Technology

Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale

October 9, 2025 Sam Heggie-Collins

Zendesk, the world’s leading AI service provider, announced major breakthroughs in AI innovation at its AI Summit designed to strengthen its Resolution Platform. Continue reading Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale →

Zendesk
Market Research

AI-Powered Customer Service Fails at Four Times the Rate of Other Tasks

October 9, 2025 Sam Heggie-Collins

Nearly one in five consumers who have used AI for customer service saw no benefits from the experience. That’s a failure rate almost four times higher than for AI use in general – according to the 2026 Consumer Experience Trends Report from Qualtrics. Continue reading AI-Powered Customer Service Fails at Four Times the Rate of Other Tasks →

Qualtrics

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