GN Audio announced a conditional agreement to acquire Altia Systems Inc. (“Altia Systems”). Altia Systems, based in Cupertino, California (USA), is a leading innovative developer of premium video communications solutions utilizing digital multi-camera array technology. Continue reading GN Audio Closes acquisition of Altia Systems
All posts by Sam Heggie-Collins
IP Integration partners with Blue Prism to bring intelligent automation to the contact centre
IP Integration (IPI), the digital contact centre specialist announced it is partnering with Blue Prism, a leader in Robotic Process Automation (RPA) software. Continue reading IP Integration partners with Blue Prism to bring intelligent automation to the contact centre
New Head of Group Contact Centres at Markerstudy
Russell Wilson has been appointed to the new position of Head of Group Contact Centres for Markerstudy Group of Companies. Continue reading New Head of Group Contact Centres at Markerstudy
Betsson Group Bets on Ada as its Official Automated Customer Experience Partner
Betsson Group, a global leader in online gambling, officially announced its partnership with Ada, the market leader in automated customer experience (ACX). Using Ada’s AI-powered platform, Betsson Group has built and launched three chatbots that speak eight languages to provide its 600,000+ active customers with 24/7 engagement across the brand’s top websites including Betsson, Betsafe and NordicBet. Continue reading Betsson Group Bets on Ada as its Official Automated Customer Experience Partner
Astute Bot Recognized by UK National Innovation Awards for Blending Human and Artificial Intelligence
Astute announced its digital self-service chatbot product, Astute Bot, has been named a runner-up in the 2019 National Innovation Awards, presented by the Directors’ Club United Kingdom, in the category of Blending Human and Artificial Intelligence. It is the seventh product award Astute Bot has received since its release. Continue reading Astute Bot Recognized by UK National Innovation Awards for Blending Human and Artificial Intelligence
West Corporation Launches VoiceMaxx Cloud Calling (Cisco BroadCloud)
West Corporation, a global leader in technology-enabled services, introduces VoiceMaxx® Cloud Calling, a Cisco® BroadCloud hosted calling solution designed for midmarket organizations. Continue reading West Corporation Launches VoiceMaxx Cloud Calling (Cisco BroadCloud)