8×8 has launched 8×8 PartnerXchange, a new online portal that enables channel partners to effectively and efficiently manage their 8×8-related business and drive sales of 8×8 solutions. PartnerXchange is a single platform that makes it easier for partners to do business with 8×8 globally. Continue reading 8×8 Launches PartnerXchange Platform to Drive Channel Onboarding, Enablement and Customer Sales
All posts by Sam Heggie-Collins
Telefónica and Microsoft establish strategic partnership to design the telco of the future
At Mobile World Congress, Telefónica and Microsoft Corp. announced a strategic partnership to collaborate on projects to accelerate Telefónica innovation and transform the telecommunications industry. Continue reading Telefónica and Microsoft establish strategic partnership to design the telco of the future
Survey Shows Disjointed Communications Technologies Fail Customers
RingCentral released a new report, Overcoming the Digital Disconnect: How Disjointed Communications Technologies Are Letting Customers Down — and How to Solve It . Based on a global survey of 2,000 customer-facing employees by CITE Research, the report reveals a direct connection between employee and customer engagement. Continue reading Survey Shows Disjointed Communications Technologies Fail Customers
Virgin Mobile México Chooses HelpSocial To Provide Digital Engagement Solution For Customer Service Agents and Bots
HelpSocial, the #1 platform for integrating and automating digital in the contact centre, has been chosen by Virgin Mobile México to provide a combined digital customer engagement solution that brings social media and messaging conversations into Virgin Mobile México’s contact centre platform, and leverages artificial intelligence to give Virgin Mobile México customers an ability to receive fast help from bots and human service agents. Continue reading Virgin Mobile México Chooses HelpSocial To Provide Digital Engagement Solution For Customer Service Agents and Bots
Windstream Holdings, Inc. Files for Voluntary Reorganization Under Chapter 11 of the U.S. Bankruptcy Code Following Judge Furman’s Decision
Windstream Holdings, Inc. announced that the Company and all of its subsidiaries have filed voluntary petitions for reorganization under Chapter 11 of the U.S. Bankruptcy Code in the U.S. Bankruptcy Court for the Southern District of New York (the “Court”). Continue reading Windstream Holdings, Inc. Files for Voluntary Reorganization Under Chapter 11 of the U.S. Bankruptcy Code Following Judge Furman’s Decision
DVSAnalytics Delivers RingCentral Integration
DVSAnalytics, a leading provider of employee engagement and analytics software for contact centres announced a new integration for Encore® – an intelligent, fully integrated workforce optimization and management suite – with RingCentral’s Unified Communications as a Service (UCaaS). RingCentral is a worldwide leader of cloud communications. Continue reading DVSAnalytics Delivers RingCentral Integration