Five ways training can make a difference and unlock the true potential of your contact centre by Colin Hay at Puzzel… Continue reading Are you getting the most from your technology? asks Puzzel
All posts by Sam Heggie-Collins
Noetica named a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards
Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Noetica – A British company, developing software products for the global contact centre market, as a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards. Continue reading Noetica named a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards
IMImobile named a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards
Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce IMImobile as a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards. Continue reading IMImobile named a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards
Genesys named a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards
Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Genesys as a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards. Continue reading Genesys named a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards
Freshworks introduces Omniroute™, an omnichannel routing engine that enables better, faster customer service
Freshworks, a global leader in customer engagement software, unveiled Omniroute™, a new, load balancing engine for multi-channel customer inquiries today. Built into Freshdesk, Freshworks’ helpdesk software, this patent-pending technology provides customer service agents with a unified view of customer inquiries regardless of channel and helps them respond to those inquiries more efficiently. Continue reading Freshworks introduces Omniroute™, an omnichannel routing engine that enables better, faster customer service
BGL plays starring role in The Nine to Five With Stacey Dooley
BGL Group showcased why it is a great place to work when it opened its doors to a TV crew for a documentary presented by Strictly star Stacey Dooley. Continue reading BGL plays starring role in The Nine to Five With Stacey Dooley