Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced the asset purchase of Infruid Labs, a business analytics and data visualization software company. This acquisition brings a consumer-grade user interface and enterprise-class capabilities to Pega solutions that enable users to easily visualize and better understand their Pega application data to improve decision making. Continue reading Pegasystems Acquires Business Intelligence and Data Visualization Capabilities To Enable Smarter Business Decisions
All posts by Sam Heggie-Collins
Vector Capital Completes Acquisition of Aspect Software
Vector Capital, a leading private equity firm specializing in transformational investments in established technology businesses announced the successful completion of its acquisition of Aspect Software, Inc. (“Aspect”), a leading provider of fully integrated customer engagement, workforce optimization, and self-service omni-channel solutions. Continue reading Vector Capital Completes Acquisition of Aspect Software
The whole organisation is a customer service centre
Customer experience is today’s number one USP and it’s revolutionizing the way we do business. While the contact centre remains the catalyst for service excellence, every single department must play its part. Rob Clarke at Teleopti sheds light on a few golden rules for corporate-wide customer service… Continue reading The whole organisation is a customer service centre
Government outsourcing spend reaches highest level since 2015
The public sector outsourcing market soared to a three-year high in 2018 as government organisations signed contracts worth £2.9 billion, according to the Arvato UK Outsourcing Index. Continue reading Government outsourcing spend reaches highest level since 2015
8×8 Announces New Capabilities for X Series Cloud Communications and Contact Centre Solution
8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide introduced a series of new capabilities to 8×8 X Series, 8×8’s award-winning, one cloud-based technology platform for business communications and contact centre. Continue reading 8×8 Announces New Capabilities for X Series Cloud Communications and Contact Centre Solution
TTEC Establishes Customer Experience Operations in Greece
TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that it has established operations in Athens, Greece, as part of the company’s growth activities in the European region. The company will hire up to 250 customer experience associates in Athens over the coming months. Continue reading TTEC Establishes Customer Experience Operations in Greece