The first Directors Club breakfast briefing seminar of 2019, in partnership with TTEC, saw Simon Rainbow (VP at TTEC) look at how you can blend talent and technology within the evolving customer care space, specifically to support the millennial generation… Continue reading Blending Talent & Technology: Evolving Customer Care For The Millennial Generation
All posts by Sam Heggie-Collins
Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution
Calabrio announced that Calabrio ONE Cloud is now available directly through the Cisco SolutionsPlus partner ecosystem. Through the expanded partnership, Cisco customers can easily and confidently deploy Calabrio’s workforce optimization (WFO) software suite in the cloud knowing Cisco has verified compatibility with products in the SolutionsPlus ecosystem. Continue reading Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution
SugarCRM champions collaboration and efficiency with its latest product updates
SugarCRM, the company that helps global organisations build better business relationships, has announced new customer-driven improvements to its core Customer Relationship Management (CRM) application, as well as its industry-leading Customer Journeys. Continue reading SugarCRM champions collaboration and efficiency with its latest product updates
Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care
NICE and Business Systems announced that they have been selected by Integrated Care 24 (IC24) to provide comprehensive, consistent reporting and deliver insights that will enable an advanced level of healthcare services to a population of over 7.2 million via more than one million calls per year across its contact centres. Continue reading Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care
Sparkcentral and Dimension Data Focus on WhatsApp for Customer Service
Dimension Data recently began implementing Sparkcentral’s technology, after the two companies signed an agreement for the EMEA region. Dimension Data is currently the only technology integrator that distributes Sparkcentral’s innovative software in EMEA. The collaboration demonstrates the two firms’ strong focus on improving customer experience. Continue reading Sparkcentral and Dimension Data Focus on WhatsApp for Customer Service
Semafone appoints new CEO Gary E. Barnett to fuel global growth
Semafone, the leading provider of data security and compliance solutions for call and contact centres, announced the appointment of Gary E. Barnett to the role of chief executive officer as the company prepares to expand its presence in the U.S. market. Effective immediately, Mr Barnett will replace Tim Critchley who, as CEO of Semafone since 2009, has led the company from a UK start up to an award-winning international business spanning five continents. Continue reading Semafone appoints new CEO Gary E. Barnett to fuel global growth