Ingenico Group, the global leader in seamless payment, launched its innovative payment-enabled chatbot, which uses natural language processing (NLP) from IBM Watson to create a smooth customer experience. Watson capabilities allow Ingenico’s chatbot to better understand users’ requests once they have been inputted, whatever they may be. Continue reading Ingenico Launches IBM Watson-enabled Chatbot to Enhance Customer Experience
All posts by Sam Heggie-Collins
Coveo Adds eCommerce Veteran to Senior Management Team as Part of Rapid Growth Strategy
Coveo announced the newest addition to its senior management team, Chase Hill. Hill joins the organization as Vice President, Commerce, bringing more than 18 years of eCommerce industry experience to the company. Continue reading Coveo Adds eCommerce Veteran to Senior Management Team as Part of Rapid Growth Strategy
Virgin Wines provides bespoke customer service with Natterbox telephony platform
Natterbox, a leading provider of global voice cloud services announced that it is working with Virgin Wines, an online wine retailer and part of the Virgin family, to expand its personalised customer service offering and create a seamless journey for its clients. Continue reading Virgin Wines provides bespoke customer service with Natterbox telephony platform
Glassbox’s Web and Mobile Digital Customer Management Solution Adopted by the Four Largest US Banks
Glassbox announced that its industry-leading web and mobile Digital Customer Management solution has been adopted by all four of the largest US banks, contributing to the company’s exponential business growth in 2018. Glassbox also continued to grow its business by adding dozens of Tier 1 enterprise customers in various vertical markets. Continue reading Glassbox’s Web and Mobile Digital Customer Management Solution Adopted by the Four Largest US Banks
Teleopti Listed as Fastest Growing Workforce Management Vendor in North America in Pelorus Associates’ Market Report
Teleopti appears as the fastest growing Workforce Management (WFM) vendor in North America in the 2018 World Workforce Management Systems Market report, published by Pelorus Associates. Continue reading Teleopti Listed as Fastest Growing Workforce Management Vendor in North America in Pelorus Associates’ Market Report
NICE inContact Receives Highest Scores in Four of Five Use Cases in Gartner Report
NICE inContact, a NICE business announced that it received the highest product scores across four of five use cases in Gartner’s “Critical Capabilities for Contact Center as a Service” research report. NICE inContact received the highest scores in both geographic use cases, North America and Western Europe, and two application use cases, customer engagement and agile contact centre, for CXone. Gartner’s report evaluates 11 unique critical capabilities within each use case. Continue reading NICE inContact Receives Highest Scores in Four of Five Use Cases in Gartner Report