Upstream Works announced a new partnership with NWN, to effectively deliver integrated customer experience solutions on the Cisco Collaboration platform. Together, they’re making it easier and faster to deploy best-in-class customer experience solutions. Continue reading Upstream Works Software Announces New Partnership with NWN
All posts by Sam Heggie-Collins
GTBank UK Implements Infinite Convergence’s Leading Enterprise Messaging Service
Infinite Convergence Solutions, a global leader in messaging and mobility, today announces Guaranty Trust Bank (UK) Limited (GTBank UK), a UK fully owned subsidiary of Guaranty Trust Bank Plc, one of the leading financial services providers in Nigeria, has selected Infinite Convergence’s Enterprise Messaging Service (EMS) as its next-generation messaging platform. Continue reading GTBank UK Implements Infinite Convergence’s Leading Enterprise Messaging Service
HEINEKEN Spain Delivering Improved Customer Service Using Esker’s Order Processing Solution
Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing announced it is working with HEINEKEN Spain, the leading developer and marketer of premium beer and cider brands including Heineken®, Cruzcampo, Amstel and Buckler, to automate its order management process. HEINEKEN was looking to improve customer response times, reduce manual handling of errors and increase visibility over orders received via all channels. Continue reading HEINEKEN Spain Delivering Improved Customer Service Using Esker’s Order Processing Solution
Tango Networks Launches Industry’s First Cloud-Enabled Mobile Convergence Service For Enterprises
Tango Networks unveiled Kinetic Cloud, the industry’s first cloud-powered enterprise mobility enablement solution delivering communications control, compliance and productivity to the workforce natively on any mobile phone. Continue reading Tango Networks Launches Industry’s First Cloud-Enabled Mobile Convergence Service For Enterprises
LogMeIn Introduces the Future of Customer Engagement with New AI Powered Bold360 Product Lineup
LogMeIn introduced the new A.I. powered Bold360 product portfolio. Seamlessly bringing together chatbots and human agents, the new Bold360 leverages artificial intelligence across both self-service and agent-assisted engagement channels to deliver dramatically better customer experiences. Continue reading LogMeIn Introduces the Future of Customer Engagement with New AI Powered Bold360 Product Lineup
Transcom in Partnership with Creative Virtual to Offer Virtual Agent and Chatbot Solutions
Transcom and Creative Virtual have entered into a partnership for virtual agent and chatbot solutions in the artificial intelligence domain. The partnership will enable Transcom to offer its clients Creative Virtual’s complete suite of products, with Transcom taking the responsibility of designing, building, testing, deploying and maintaining a virtual agent solution for the client. Continue reading Transcom in Partnership with Creative Virtual to Offer Virtual Agent and Chatbot Solutions