8×8, a leading provider of cloud communications and customer engagement solutions announced a partnership with PCI Pal, a specialist provider of secure payment solutions for customer engagement. By combining the 8×8 cloud contact centre solution and PCI Pal’s secure payment suite, contact centres and customer service departments can operate to the highest levels of PCI security without impacting customer experience. Continue reading 8×8 and PCI Pal partner to streamline payment card compliance for contact centres
All posts by Sam Heggie-Collins
Aspect Introduces Afiniti Routing Integration with Unified IP ® For Intelligent Pairing of Contact Centre Callers and Agents
Aspect Software announced the integration of Afiniti’s Enterprise Behavioral Pairing and Aspect® Unified IP® 7.3 Service Pack 5. The integration allows the “plug and play” of Afiniti’s intelligent pairing solution for inbound contact centre callers with agents. Continue reading Aspect Introduces Afiniti Routing Integration with Unified IP ® For Intelligent Pairing of Contact Centre Callers and Agents
Teleopti Launches Schedule Gadget, Integrated with Salesforce Service Cloud
Teleopti, a global leader in workforce management software announced the launch of its schedule gadget integrated with Salesforce Service Cloud. The schedule gadget is designed to help contact centers deliver 24/7 customer support, and by integrating with Service Cloud, aids the agent workflow and experience by providing them with insights into their schedule for the day. Continue reading Teleopti Launches Schedule Gadget, Integrated with Salesforce Service Cloud
Industry Experts Join 8×8 to Accelerate AI and Machine Learning Capabilities
8×8, a leading provider of global cloud communications and customer engagement solutions announced key appointments to accelerate the company’s Artificial Intelligence and Machine Learning capabilities, and expand its human resources organisation globally. 8×8 has appointed Dr. Ali Arsanjani, Ph.D, as Vice President of AI and Machine Learning, and Manu Mukerji, as Senior Director of AI and Machine Learning. Continue reading Industry Experts Join 8×8 to Accelerate AI and Machine Learning Capabilities
AI Saves Money and Creates Frustration-Free Customer Service
Inbenta, the natural language search and conversational platform powered by artificial intelligence announced the findings of a Chatbot Consumer and Business Survey, which examines the key insights shaping today’s opinions and outlooks on chatbots and AI. The findings include perspectives from more than 1,000 consumers and business executives across the globe. Continue reading AI Saves Money and Creates Frustration-Free Customer Service
57% Companies in Southeast Asia Reveal Speech Analytics Helps Discover ‘Root Cause’ of Customer Experience Failures
Uniphore Software Systems recently released the ‘Executive Survey: Drivers for Deploying Speech Analytics’, a market report commissioned by Uniphore and conducted by Opus Research, highlighting growing importance of deploying speech analytics to significantly improve customer experience. Continue reading 57% Companies in Southeast Asia Reveal Speech Analytics Helps Discover ‘Root Cause’ of Customer Experience Failures