Astute Solutions announced their selection by Community Transit, leading transportation provider for the Puget Sound region of Washington, to implement its CRM software, ePowerCenterTM. Community Transit will use Astute’s software to modernize customer communication and prepare for organizational growth. Continue reading Community Transit Selects Astute Solutions to Enhance Their Customer Relationship Management
All posts by Sam Heggie-Collins
Thunderhead Named A Leader In Customer Journey Analytics Market
Thunderhead, the pioneer in enterprise technology for customer engagement, have been named as a Leader in The Forrester Wave™: Customer Journey Analytics Visioning Platforms, Q3 2017, and The Forrester Wave™: Customer Journey Analytics Orchestration Platforms, Q3 2017. Continue reading Thunderhead Named A Leader In Customer Journey Analytics Market
West Named a Leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service
West Corporation, a global provider of communication and network infrastructure services, announced that Gartner, Inc. has positioned the Company in the Leaders Quadrant of its annual “Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide”1 report for the sixth year in a row. Continue reading West Named a Leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service
BroadSoft Positioned by Gartner as a Visionary in Global Magic Quadrant for Unified Communications as a Service (UCaaS)
BroadSoft, a global market leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS), announced that it has been positioned by Gartner, Inc. as a Visionary in its September 2017 Magic Quadrant (MQ) for Unified Communications as a Service (UCaaS), Worldwide. Gartner evaluated 15 different UCaaS vendors and service providers on their ability to execute and completeness of vision criteria, placing BroadSoft in the “Visionaries” quadrant. Continue reading BroadSoft Positioned by Gartner as a Visionary in Global Magic Quadrant for Unified Communications as a Service (UCaaS)
HGS expands presence in Indore with second delivery center
Hinduja Global Solutions announced that it has strengthened its presence in Indore by setting up a second delivery centre here. The new facility, with 45,500 sq. ft. of space and a capacity of 700 seats, is dedicated to provide high quality customer experience for an ecommerce giant and its end-consumers. Continue reading HGS expands presence in Indore with second delivery center
Are Mobile Devices Taking Over Online Shopping?
Not according to the latest consumer research by leading global customer experience and business process outsourcing business, Webhelp. According to the 500 UK consumers surveyed, traditional desktop or laptop computers accounted for almost two thirds (65%) of online shopping purchases, with less than a quarter of people (23%) saying they used a smartphone and just 12% saying they had used a tablet for their most recent online purchase. Continue reading Are Mobile Devices Taking Over Online Shopping?