All posts by Sam Heggie-Collins

Technology

Xavient Launches Near Real-Time Speech-To-Text Analytics Platform To Improve Customer Experience For Enterprises

PRESS RELEASE: Xavient Information Systems, a leading global provider of digital solutions and IT services, announced the launch of AMPLIFY, an artificial intelligence-powered analytics platform created to improve customer experience and loyalty in major enterprises. Continue reading Xavient Launches Near Real-Time Speech-To-Text Analytics Platform To Improve Customer Experience For Enterprises →

Technology

BroadSoft and Telstra Enhance Unified Communications in Australia

BroadSoft announced a multi-year strategic agreement with Telstra in response to the growing popularity of a mobile workforce across Australian businesses. Under this agreement, customers can connect via cloud communication and collaborate in the workplace from anywhere they have an internet connection, on all compatible devices, for full access to content and people. Continue reading BroadSoft and Telstra Enhance Unified Communications in Australia →

Acquisitions & Mergers

Upland Software announces Acquisition of RightAnswers

PRESS RELEASE: Upland Software, Inc., a leader in cloud-based Enterprise Work Management software announced that it has acquired RightAnswers, Inc., an award-winning, cloud-based knowledge management system. Upland also raised its 2017 guidance to reflect the RightAnswers acquisition and raised its long-term Adjusted EBITDA margin target to 40%. Continue reading Upland Software announces Acquisition of RightAnswers →

Outsourcing

Lenovo Selects Atento as Strategic Partner for Contact Center Customer Relationship Management in Brazil

PRESS RELEASE: Lenovo, a leading company in providing innovative consumer, commercial and enterprise technology, has just settled an important partnership with Atento S.A., one of the world’s leaders in customer management and business process outsourcing services, aiming to enhance its relationship with consumers and businesses. The new operation will take place in the city of São Paulo and will have a highly-qualified team of professionals within the industry. Continue reading Lenovo Selects Atento as Strategic Partner for Contact Center Customer Relationship Management in Brazil →

Guest Post

Could Social Media Have Prevented the 2008 Financial Crisis?

GUEST POST: In 2017 the vast majority of people use social media in one form or another. Companies are increasingly using what we post and who were are connected to in order to make a whole host of decisions about us. For many this seems like a scary thought, but could it actually be something that could have more far reaching benefits than at first sight? David Turner, UK CEO of leading global customer experience expert, Webhelp, explores this issue. Continue reading Could Social Media Have Prevented the 2008 Financial Crisis? →