PRESS RELEASE: Following the announcement in December 2016 that affiliates of Xura entered into definitive agreements to acquire Mitel Mobility, Inc. (“Mitel Mobile”), a division of Mitel Networks Corporation (“Mitel”, Nasdaq: MITL, TSX: MNW), and Ranzure Networks, Inc. (“Ranzure”), today Xura announces that upon completion of the transactions, the new combined company name will be Mavenir Systems, Inc. (“Mavenir Systems” or “Mavenir”). Affiliates of Xura completed the previously announced acquisition of Ranzure Networks on February 1, 2017. Continue reading Xura to change company name to Mavenir Systems upon completion of Mitel Mobile acquisition
All posts by Sam Heggie-Collins
Nuance Teams with BioCatch to Expand Fraud Detection Across Digital Customer Care Channels
PRESS RELEASE: Nuance announced from the RSA Conference that it has partnered with BioCatch, the global leader in behavioral biometrics to deliver continuous authentication on the web and mobile as part of the Nuance Security Suite solution. Through this partnership, Nuance is expanding its Security Suite to take fraud prevention beyond the contact center by combining digital inputs to more accurately detect fraud across multiple channels in the FraudMiner platform. Continue reading Nuance Teams with BioCatch to Expand Fraud Detection Across Digital Customer Care Channels
Rage against the machine
Remember Tay? Microsoft’s xenophobic, racist chatbot was a lesson in inefficient AI. The experiment, held on a dedicated Twitter account, quickly descended into chaos when the chatbot began sprouting Nazi support and offending Twitter users in various awful ways. Here, Howard Williams, marketing director of live chat software specialist Parker Software, considers the negative consumer reactions to chatbots and whether the negativity against the technology is necessary. Continue reading Rage against the machine
Unilever, Sky And L’oreal Embrace Artificial Intelligence-led Content Marketing With Codec
PRESS RELEASE: Content marketing platform Codec announces that business grew by 53 per cent from August-Dec 2016 and the signing of 14 new customers including Unilever (Cornetto, Cif, Comfort), Universal Music, L’Oreal (Giorgio Armani, Shu Uemura, Vichy). Continue reading Unilever, Sky And L’oreal Embrace Artificial Intelligence-led Content Marketing With Codec
Teleopti positioned in the Gartner Magic Quadrant for Workforce Engagement Management
PRESS RELEASE: Teleopti announced it has been positioned by Gartner, Inc. as a Niche Player in its 2017 Magic Quadrant for Workforce Engagement Management.* Teleopti had been previously cited in the Gartner Magic Quadrant but this is the first time that the WFM vendor has been placed in the quadrant. The report evaluated 8 different software vendors on 15 criteria and positioned Teleopti in the Niche quadrant. Continue reading Teleopti positioned in the Gartner Magic Quadrant for Workforce Engagement Management
Salesforce Introduces Service Cloud Einstein, the World’s #1 Intelligent Customer Service Platform
PRESS RELEASE: Salesforce announced Service Cloud Einstein, the world’s #1 intelligent customer service platform. With Service Cloud Einstein, companies can use artificial intelligence to manage the increasing complexity of customer service and drive new levels of agent productivity and efficiency, while providing customers with a world-class, omni-channel service experience. Service Cloud Einstein adds a layer of intelligence to every service interaction, empowering all service employees to deliver incredible customer experiences—whether it is the agent, supervisor or mobile worker in the field. Continue reading Salesforce Introduces Service Cloud Einstein, the World’s #1 Intelligent Customer Service Platform