MoneyHero Limited, a leading personal finance aggregation and comparison platform in Greater Southeast Asia, has launched an AI Agent for customer service, aiming to transform customer experience while driving operational efficiency. Continue reading MoneyHero Launches AI Agent for Enhanced Customer Service Experience
All posts by Sam Heggie-Collins
New 8×8® AI Orchestrator Creates Seamless Decision Flows Between AI Bots to Deliver Frictionless CX
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced 8×8 AI Orchestrator which allows organizations to create seamless decision flows and orchestration across multiple bots and vendor solutions to supercharge their digital transformation and future-proof AI investments. Continue reading New 8×8® AI Orchestrator Creates Seamless Decision Flows Between AI Bots to Deliver Frictionless CX
8×8® Announces JourneyIQ to Deliver Integrated AI-powered Customer Journey Intelligence Across the Organization
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced 8×8 JourneyIQ, giving businesses the ability to seamlessly track, predict, and optimize every step of the customer journey across all channels, departments, and touchpoints. Continue reading 8×8® Announces JourneyIQ to Deliver Integrated AI-powered Customer Journey Intelligence Across the Organization
Cisco unveils new Webex AI solutions that predict and automate customer and employee experiences
At Enterprise Connect, Cisco unveiled its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create futureproofed experiences for customers, employees and IT teams. Continue reading Cisco unveils new Webex AI solutions that predict and automate customer and employee experiences
Gladia Launches Solaria, the First Fully Multilingual, Next-Generation Speech-to-Text Model for Global Scalability
Gladia, an AI transcription and audio intelligence provider, announced the launch of Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centres and other voice-first platforms. Continue reading Gladia Launches Solaria, the First Fully Multilingual, Next-Generation Speech-to-Text Model for Global Scalability
Whistl Appoints Natalie Sehnal to New Contact Solutions Role
Whistl, the UK’s leading logistics specialists in e-fulfilment, mail and parcels, has appointed Natalie Sehnal as Director of Fulfilment and Contact Centre Solutions. Continue reading Whistl Appoints Natalie Sehnal to New Contact Solutions Role