At Enterprise Connect, Cisco unveiled its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create futureproofed experiences for customers, employees and IT teams. Continue reading Cisco unveils new Webex AI solutions that predict and automate customer and employee experiences
Tag Archives: Cisco
Hyro Transforms Patient Care with AI-Powered Assistants and Cisco’s Webex Contact Center
In a move poised to significantly improve patient access and support experiences across US healthcare systems, Hyro, a member of Cisco’s partner ecosystem, announced it will transform traditional contact centre operations with its responsible AI-powered assistants. Continue reading Hyro Transforms Patient Care with AI-Powered Assistants and Cisco’s Webex Contact Center
Cisco Announces new Webex AI Agent and AI Solutions for the Contact Centre to transform CX
Cisco has unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. Continue reading Cisco Announces new Webex AI Agent and AI Solutions for the Contact Centre to transform CX
Cisco Furthers Customer Experience Momentum with New Offerings That Extend Customer Value
Cisco announced new offerings within its Webex cloud customer experience solutions. Efficiently delivering a standout, connected customer experience across all channels and interactions is a business imperative, and organizations are increasingly looking to solutions that enable them to modernize the customer experience without disrupting their business. Continue reading Cisco Furthers Customer Experience Momentum with New Offerings That Extend Customer Value
Cisco Unveils Webex AI Strategy at WebexOne
At WebexOne, Cisco announced a new AI strategy for Webex that will improve communication and collaboration. Unlike AI offerings that solely focus on text or documents, Webex will use real-time communications for audio and video to solve everyday challenges, such as ensuring crystal-clear audio and video calls and meetings despite low bandwidth. Continue reading Cisco Unveils Webex AI Strategy at WebexOne
Cisco named a Visionary in the 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS)
Cisco, a Global cloud communications platform (CPaaS) provider, has been named a Visionary in the inaugural 2023 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS). Continue reading Cisco named a Visionary in the 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS)