Cisco announced new offerings within its Webex cloud customer experience solutions. Efficiently delivering a standout, connected customer experience across all channels and interactions is a business imperative, and organizations are increasingly looking to solutions that enable them to modernize the customer experience without disrupting their business. Continue reading Cisco Furthers Customer Experience Momentum with New Offerings That Extend Customer Value
Tag Archives: Cisco
Cisco Unveils Webex AI Strategy at WebexOne
At WebexOne, Cisco announced a new AI strategy for Webex that will improve communication and collaboration. Unlike AI offerings that solely focus on text or documents, Webex will use real-time communications for audio and video to solve everyday challenges, such as ensuring crystal-clear audio and video calls and meetings despite low bandwidth. Continue reading Cisco Unveils Webex AI Strategy at WebexOne
Cisco named a Visionary in the 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS)
Cisco, a Global cloud communications platform (CPaaS) provider, has been named a Visionary in the inaugural 2023 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS). Continue reading Cisco named a Visionary in the 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS)
Webex by Cisco Enhances Customer Experiences for the Digital Era
At WebexOne 2022, Cisco announced new features and capabilities for the reimagined Webex Customer Experience (CX) portfolio that delivers a fully integrated collaboration, cloud contact centre and cloud communications platform, unlocking the potential for delightful customer journeys. Continue reading Webex by Cisco Enhances Customer Experiences for the Digital Era
Vendors adopting Google Contact Centre AI
Google has entered the contact centre market with the release of an AI platform supporting virtual agents and call analytics. Leading vendors were quick to adopt Google Contact Centre AI. Here is the roundup of the vendors so far. Continue reading Vendors adopting Google Contact Centre AI
Cisco Announces World’s First AI-Powered Voice Assistant for Meetings
AI-powered voice assistants are changing the way we live. Hundreds of millions of people use these assistants regularly to check the weather, wake up on time, and find their way around town. Yet there have been no virtual assistants to help us at work— until now. Today at Cisco Partner Summit, we announce Cisco Spark™ Assistant. It is the world’s first enterprise-ready voice assistant for meetings. Continue reading Cisco Announces World’s First AI-Powered Voice Assistant for Meetings