At WebexOne 2022, Cisco announced new features and capabilities for the reimagined Webex Customer Experience (CX) portfolio that delivers a fully integrated collaboration, cloud contact centre and cloud communications platform, unlocking the potential for delightful customer journeys. Continue reading Webex by Cisco Enhances Customer Experiences for the Digital Era
Tag Archives: Cisco
Vendors adopting Google Contact Centre AI
Google has entered the contact centre market with the release of an AI platform supporting virtual agents and call analytics. Leading vendors were quick to adopt Google Contact Centre AI. Here is the roundup of the vendors so far. Continue reading Vendors adopting Google Contact Centre AI
Cisco Announces World’s First AI-Powered Voice Assistant for Meetings
AI-powered voice assistants are changing the way we live. Hundreds of millions of people use these assistants regularly to check the weather, wake up on time, and find their way around town. Yet there have been no virtual assistants to help us at work— until now. Today at Cisco Partner Summit, we announce Cisco Spark™ Assistant. It is the world’s first enterprise-ready voice assistant for meetings. Continue reading Cisco Announces World’s First AI-Powered Voice Assistant for Meetings
Cisco Announces Agreement to Acquire BroadSoft, a Leader in Cloud Calling and Contact Centre Solutions
Cisco and BroadSoft announced a definitive agreement for Cisco to acquire publicly-held BroadSoft, Inc., headquartered in Gaithersburg, MD. Pursuant to the agreement, Cisco will pay $55 per share, in cash, in exchange for each share of BroadSoft, or an aggregate purchase price of approximately $1.9 billion net of cash, assuming fully diluted shares including conversion of debt. The acquisition has been approved by the board of directors of each company. Continue reading Cisco Announces Agreement to Acquire BroadSoft, a Leader in Cloud Calling and Contact Centre Solutions