Cisco introduced agentic collaboration innovations that transform how people and agents work together. This approach addresses three connected dimensions of work for the AI era: how people work, how the workplace adapts, and how businesses engage with customers. Continue reading Cisco Unveils New Agentic Collaboration Experiences
Tag Archives: Cisco
Cisco launches Cisco IQ, the unified AI-powered experience that connects the entire customer journey
Cisco announced the launch of Cisco IQ, a breakthrough AI-powered digital interface that brings real-time insights, on-demand assessments, troubleshooting and personalized learning, automation and agents from across professional services and support into one powerful experience. Continue reading Cisco launches Cisco IQ, the unified AI-powered experience that connects the entire customer journey
Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028
Cisco announced the findings of its latest global research report, “The Race to an Agentic Future: How Agentic AI Will Transform Customer Experience,” highlighting the potential of agentic AI to revolutionize the way technology vendors deliver services and support to customers. Continue reading Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028
Cisco unveils new Webex AI solutions that predict and automate customer and employee experiences
At Enterprise Connect, Cisco unveiled its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create futureproofed experiences for customers, employees and IT teams. Continue reading Cisco unveils new Webex AI solutions that predict and automate customer and employee experiences
Hyro Transforms Patient Care with AI-Powered Assistants and Cisco’s Webex Contact Center
In a move poised to significantly improve patient access and support experiences across US healthcare systems, Hyro, a member of Cisco’s partner ecosystem, announced it will transform traditional contact centre operations with its responsible AI-powered assistants. Continue reading Hyro Transforms Patient Care with AI-Powered Assistants and Cisco’s Webex Contact Center
Cisco Announces new Webex AI Agent and AI Solutions for the Contact Centre to transform CX
Cisco has unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. Continue reading Cisco Announces new Webex AI Agent and AI Solutions for the Contact Centre to transform CX