Whistl, the UK’s leading logistics specialists in e-fulfilment, mail and parcels, has appointed Natalie Sehnal as Director of Fulfilment and Contact Centre Solutions.
Natalie, who has been with the business for over 22 years, will now be responsible for Whistl’s Contact Solutions operations based in the North East and South West of the UK.
Whistl offers outsourced inbound and outbound multichannel and omnichannel contact centre services from UK-based, PCI-accredited sites.
Natalie commented, “I am delighted to take on this role, working with our award-winning team who are recognised for their personal and empathetic approach when dealing with enquiries and outbound campaign activity.”
Whistl Contact Solutions supports a variety of customers in sectors ranging from care homes, financial assistance providers, retail brands and entertainment venues. Clients include Museum Selection, Swoon, TOCA Social and J.Parkers.
What is Whistl Contact Solutions?
The Whistl Group benefits from a long-standing position within the fulfilment and contact centre space. This was strengthened following the acquisition of the Spark Ecommerce Group, which included Spark Response, a contact centre provider with operations in Gateshead.
Whistl Contact Solutions has since emerged as a leading provider of outsourced customer support, facilitating growth and ensuring customer satisfaction.
Services include inbound customer support, delivered via telephone, email, social media and live chat. Customers can also benefit from overflow call handling and a bureau call centre service whereby you are charged per contact, making this a popular option for companies that experience intermittent or seasonal contact volumes.