Qualtrics announced four new solutions to help organizations determine the right way to transition employees back to the workplace and ensure customer confidence as they reopen businesses. The solutions will be offered free for a period of time. Continue reading Qualtrics Launches Solutions to Help Organizations Know When to Transition Employees Back to the Workplace and How to Ensure Customer Confidence as Businesses Reopen
All posts by Sam Heggie-Collins
Goosehead Insurance Transitions Entire Organization to Work from Home Environment with RingCentral
RingCentral announced that Goosehead Insurance, a rapidly growing independent personal lines insurance agency, is using RingCentral’s cloud communications solutions to enable their entire organization to work from anywhere, using any device. Continue reading Goosehead Insurance Transitions Entire Organization to Work from Home Environment with RingCentral
Confirmit Shares Resource Hub to Support the Insight Industry
Confirmit has announced a series of initiatives designed to support the Market Research, Customer Experience (CX), and Employee Experience (EX) industries over the coming months as result of the COVID-19 pandemic. Continue reading Confirmit Shares Resource Hub to Support the Insight Industry
Comm100 Launches Second-Generation Digital Omnichannel Customer Engagement Solution
Comm100, a global provider of digital customer engagement solutions, announced the launch of Comm100 X, its second-generation omnichannel platform. Continue reading Comm100 Launches Second-Generation Digital Omnichannel Customer Engagement Solution
Cyara Automated CX Assurance Platform Reduces Time to Value for Genesys Cloud Customers
Cyara, provider of the award-winning Automated CX Assurance Platform, has reached a new milestone in its partnership with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading Cyara Automated CX Assurance Platform Reduces Time to Value for Genesys Cloud Customers
PTI Cymru secure new contact centre contract win
A contact centre in North Wales has secured a new contract with National Rail Enquiries after quickly adapting its business to facilitate call handling at home. Continue reading PTI Cymru secure new contact centre contract win