Teleperformance, the global leader in outsourced omnichannel customer experience management and the trusted provider of digital integrated business services announced that Frost & Sullivan has positioned Teleperformance as a Champion to support clients in Australia in the “Australian Contact Centre Outsourcing Market” Frost IQ report. Continue reading Teleperformance Positioned as a Champion to Support Clients in Australia by Frost & Sullivan
All posts by Sam Heggie-Collins
SYNNEX Announces Plan to Separate into Two Industry-Leading, Publicly Traded Companies
SYNNEX Corporation announced its plan to separate into two publicly traded companies: comprising of SYNNEX Technology Solutions, a leading IT distribution, services and integrated solutions company, and Concentrix, a leading global CX solutions company. Continue reading SYNNEX Announces Plan to Separate into Two Industry-Leading, Publicly Traded Companies
Google Cloud Helps Lowe’s Build a True ‘Channel-less’ Customer Experience
Google Cloud and Lowe’s announced the two companies are expanding their work together to create a best-in-class technology foundation to help Lowe’s deliver exceptional customer experiences and empower store associates with tools to better serve customers, regardless of how they shop. Continue reading Google Cloud Helps Lowe’s Build a True ‘Channel-less’ Customer Experience
Bundesliga Goes All-In on AWS to Revolutionize Football Viewing Experience
Amazon Web Services, Inc. (AWS), an Amazon.com company, announced that Germany’s Bundesliga has selected AWS as its official technology provider to deliver more in-depth insight into every live broadcast of Bundesliga games and enable new personalized fan experiences. Continue reading Bundesliga Goes All-In on AWS to Revolutionize Football Viewing Experience
VoicePort, LLC Announces Agreement With LivePerson to Offer AI-Powered, Industry-Leading Messaging Platform to Newspapers
VoicePort, has announced an agreement with LivePerson, a global leader in conversational commerce solutions, to offer its industry-leading conversational platform, LiveEngage, to newspaper clients. Continue reading VoicePort, LLC Announces Agreement With LivePerson to Offer AI-Powered, Industry-Leading Messaging Platform to Newspapers
University of Pennsylvania’s Information Systems & Computing Department Selects Vonage to Power Campus Communications
Vonage, a global leader in business cloud communications, has partnered with the University of Pennsylvania’s (Penn) Information Systems & Computing Department (ISC) to power communications for more than 14,000 faculty and staff on its main campus in Philadelphia, PA. Continue reading University of Pennsylvania’s Information Systems & Computing Department Selects Vonage to Power Campus Communications