CVC Credit Partners is pleased to announce that it has provided a unitranche loan and a dedicated acquisition facility to Sabio, a leading customer experience solutions provider and managed services business, backed by Horizon Capital. Continue reading CVC Credit Partners becomes sole lender to Horizon Capital’s Sabio
All posts by Sam Heggie-Collins
Soul Machines Raises US$40M Series B
Soul Machines, the ground-breaking company re-imagining how humans connect with machines announced its US$40 million series B financing. Soul Machines is an AGI Research company developing the world’s leading Autonomous Animation platform to help humanize brands and the ways people engage with them. Continue reading Soul Machines Raises US$40M Series B
Artificial Solutions Assigned as Market Leader by Ovum
Artificial Solutions® the leading specialist in enterprise-strength Conversational AI, announced that prominent analyst firm Ovum has recommended Artificial Solutions as a Market Leader in its latest Decision Matrix on Selecting an Intelligent Virtual Assistant Solution. Continue reading Artificial Solutions Assigned as Market Leader by Ovum
Avoma Introduces the First End-to-End AI Meeting Assistant
Avoma announces the first AI assistant for customer-facing teams that focuses on a meeting’s end-to-end lifecycle. It automates low-value tasks and augments high-value tasks that one has to do before, during and after each meeting. Continue reading Avoma Introduces the First End-to-End AI Meeting Assistant
Cloud5 Helps “Leave the Light On” for Motel 6
Cloud5 Communications Contact Center has been engaged by G6 Hospitality LLC to help deliver on the Motel 6 brand promise to “leave the light on” for millions of hotel voice reservations callers to its contact centre 24 hours a day, 365 days a year. Continue reading Cloud5 Helps “Leave the Light On” for Motel 6
Confirmit Receives Customer Experience Innovation Award from CUSTOMER Magazine
Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research (MR) announced that TMC, a global, integrated media company, has named Confirmit’s Digital Feedback module as a 2019 Customer Experience Innovation Award winner presented by TMC’s CUSTOMER magazine. Continue reading Confirmit Receives Customer Experience Innovation Award from CUSTOMER Magazine