Vonage, a global business cloud communications leader, announced that the Company has launched the Vonage App Center. The Vonage App Center is built on a flexible microservices architecture that allows partners to deploy business apps from directly within Vonage Business Cloud (VBC), Vonage’s cloud-native unified communications solution. Continue reading Vonage Launches App Center Ecosystem
All posts by Sam Heggie-Collins
American Axle & Manufacturing, Inc. Chooses Medallia
Medallia, the global leader in experience management announced that American Axle & Manufacturing, Inc. has selected Medallia as its associate experience management platform of choice. Continue reading American Axle & Manufacturing, Inc. Chooses Medallia
Five9 Announces Five9 Einstein Engagement Bot on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
Five9 announced it has launched the Five9 Einstein Engagement Bot on Salesforce AppExchange, empowering enterprise contact centres to engage customers with intelligent, compelling interactions. This integration enables Einstein Bot to engage with the customer, determine the intent of their need, provide quick answers or, if necessary, intelligently escalate to a chat or a phone call back from an agent. Continue reading Five9 Announces Five9 Einstein Engagement Bot on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
Startek Recognized by IDG India CIO 100 Awards
Startek, a global provider of customer experience management solutions, has been accredited with the IDG India CIO 100 2019 Award. This award acknowledges Startek for its world-class technology capabilities, omnichannel solutions, innovation and commitment to providing extraordinary customer experiences. Continue reading Startek Recognized by IDG India CIO 100 Awards
8×8, Poly and ScanSource announce industry-first ‘move to cloud’ program
Three leading technology providers — 8×8, Poly (formerly Plantronics and Polycom) and ScanSource announced they are joining forces to help companies easily move away from legacy on-premises business communication systems to true cloud-based communication solutions. Continue reading 8×8, Poly and ScanSource announce industry-first ‘move to cloud’ program
Subaru Selects MaritzCX Customer Experience Platform to Accelerate Its Programme Delivery and ROI
Following a competitive internal review and third-party evaluation, the MaritzCX Platform defeated four challenger solutions to become Subaru Canada’s experience management solution. It replaces the customer experience (CX) programme Subaru Canada had used for more than a decade. Continue reading Subaru Selects MaritzCX Customer Experience Platform to Accelerate Its Programme Delivery and ROI