As companies embrace digital possibilities to empower their workforce and re-define the customer experience, Magnus Geverts takes a closer look at what’s next for WFM. Here, he explores how self-scheduling technology is raising the bar for employee autonomy, ushering in a new era of contact centre freedom… Continue reading Welcome to the new world of self-scheduling for frontline employees
All posts by Sam Heggie-Collins
Enghouse Interactive to Showcase Omni-Channel Contact Centres at GITEX Technology Week
Enghouse Interactive, a leading developer of contact centre software and services, will be showcasing its latest omni-channel contact centre and call accounting solutions on Stand H2-A48 in Hall 2 at the 39th GITEX Technology Week (Dubai World Trade Centre, 6-10 October 2019). Continue reading Enghouse Interactive to Showcase Omni-Channel Contact Centres at GITEX Technology Week
Nuvias Group signs distribution partnership with Dropbox to bring smart workspace to the Channel
Nuvias, the EMEA high-value distributor, is broadening its vendor portfolio to incorporate Dropbox, the smart workspace. Nuvias is the first independent distributor signed by Dropbox, covering key Northern European markets. Continue reading Nuvias Group signs distribution partnership with Dropbox to bring smart workspace to the Channel
Playvox Launches Customer Service Industry’s First Complete Agent Optimization Suite
Playvox, provider of the most comprehensive software to improve agent performance and engagement announced the industry’s first complete agent optimization suite for Quality Assurance, Performance Management, Learning, Coaching, Agent Recognition, and Agent Motivation software for customer service organizations. Continue reading Playvox Launches Customer Service Industry’s First Complete Agent Optimization Suite
ConvergeOne Announces Launch of ConvergeOne Cloud Experience (C1CX) Mid Market Offering
ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has extended its Unified Communications as a Service (UCaaS) solution into the mid-market segment with the launch of its ConvergeOne Cloud Experience (C1CX) Mid Market offering. Continue reading ConvergeOne Announces Launch of ConvergeOne Cloud Experience (C1CX) Mid Market Offering
Bright Pattern Recognized as Leader in G2 Crowd Fall CCaaS Report
Bright Pattern announces recognition from G2 Crowd as a leader among top CCaaS providers with the best ROI in the Fall 2019 CCaaS Report. Bright Pattern outranked top contact centre infrastructure vendors for overall customer satisfaction including but not limited to NICE inContact, Five9, Aspect, and Avaya. Continue reading Bright Pattern Recognized as Leader in G2 Crowd Fall CCaaS Report