All posts by Sam Heggie-Collins

Huawei Launches eSpace Contact Center Solutions Certified for SAP CRM for Enterprise Customers

PRESS RELEASE: Huawei announced the launch of eSpace Contact Center solutions for enterprise customers, which are certified for SAP® Customer Relationship Management (SAP CRM). The eSpace Contact Center empowers customers to move toward a customer contact center architecture, offering sales, marketing, and service information and insights and providing high-quality customer experiences, enhanced customer interaction, and more efficient service. Continue reading Huawei Launches eSpace Contact Center Solutions Certified for SAP CRM for Enterprise Customers

Genesys Positioned as a Leader by Gartner in 2014 Magic Quadrant for Contact Center Infrastructure

Geneys_logoPRESS RELEASE: Genesys announced the company has again been positioned as a “Leader” in the “Magic Quadrant for Contact Center Infrastructure” report by Gartner, Inc. The Gartner Magic Quadrant report evaluates contact center vendors on their completeness of vision and ability to execute. Based upon Gartner’s independent analysis, vendors are placed within one of four quadrants: visionaries, niche players, challengers and leaders. The year 2014 marks the sixth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. Continue reading Genesys Positioned as a Leader by Gartner in 2014 Magic Quadrant for Contact Center Infrastructure

Plantronics Receives Avaya DevConnect Partner Innovation Award

PRESS RELEASE: Plantronics announced it has been named a 2014 Avaya DevConnect Partner Innovation award recipient for headset integration with Avaya Aura® through Avaya’s next generation applications platform, Avaya Aura® Collaboration Environment. This award recognizes Plantronics for developing innovative applications and capabilities that enable new opportunities for Avaya customers. Continue reading Plantronics Receives Avaya DevConnect Partner Innovation Award

10th Annual Survey Reveals A Decade of Innovation and Disruption in Market Research

PRESS RELEASE: Mobile technology, social media and multi-modal research have been the most positive technological developments in Market Research over the past decade, but firms have been challenged by disruptive elements including DIY surveys, data privacy and the displacement of fixed-line telephony during that time. Continue reading 10th Annual Survey Reveals A Decade of Innovation and Disruption in Market Research

Fusion employees promoted following successful development scheme

PRESS RELEASE: As part of an initiative to drive career development, three employees from leading local employer, Fusion Contact Centre Services, part of the BGL Group, have been promoted to Team Leader roles. The promotions follow the successful completion of an extensive internal training scheme. Continue reading Fusion employees promoted following successful development scheme

Semafone achieves PA DSS, PCI Level 1 certification and becomes registered Visa merchant agent

PRESS RELEASE: Semafone® has further strengthened its position to become one of the few technology vendors to achieve the highest level of PCI (Payment Card Industry) certification, achieving the PCI DSS Level 1 accredited Service Provider status, confirming that its solutions are in line with the Payment Card Industry Data Security Standards (PCI DSS) for “Level 1” merchants who handle over 6 million card transactions a year. Continue reading Semafone achieves PA DSS, PCI Level 1 certification and becomes registered Visa merchant agent

Best-selling author Aaron Ross highlights NewVoiceMedia in recently released sales e-book

NVM logo jpgPRESS RELEASE: NewVoiceMedia, the leading cloud provider of customer contact solutions, today announced that its true cloud technology and customer successes are highlighted in part one of “The Predictable Revenue Guide To Tripling Your Sales” e-book. Written by Aaron Ross and Jason Lemkin, the e-book shares how businesses can increase revenue with sales technology like NewVoiceMedia’s ContactWorld solutions, which shorten the sales cycle and personalise the customer experience to avoid customer churn and increase upsells and referrals. Continue reading Best-selling author Aaron Ross highlights NewVoiceMedia in recently released sales e-book

Aspect Software Customer, Red Roof Inn, Wins Bronze StevieⓇ Award

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that its customer, Red Roof Inn, one of the leading economy hotels in the U.S., was presented with a Bronze Stevie® Award in the Best Use of Technology in Customer Service Category in the annual Stevie Awards for Sales & Customer Service℠. Continue reading Aspect Software Customer, Red Roof Inn, Wins Bronze StevieⓇ Award