Pegasystems announced the results of a global survey that found robotic process automation (RPA) and robotic desktop automation (RDA) to be highly effective in streamlining work – though achieving and maintaining those results isn’t as simple as it seems. Continue reading Survey: Most Businesses Find RPA Effective But Hard To Deploy and Maintain
All posts by Sam Heggie-Collins
NICE inContact Recognizes Innovation of CXone Application Partners at Third Annual DEVone Partner Conference
NICE inContact, a NICE business, announced its 2019 DEVone Partner Award winners, who were recognized at the third annual NICE inContact DEVone Partner Conference which was attended by more than 350 partners and NICE inContact employees. Continue reading NICE inContact Recognizes Innovation of CXone Application Partners at Third Annual DEVone Partner Conference
O2 (Telefónica UK) expands public sector offering to cover full breadth of ICT services
O2 has announced it has been named as a supplier on Crown Commercial Service’s (CCS) new Network Services 2 framework (RM3808). Network Services 2 provides public bodies with access to many different kinds of telecommunications services including networks, voice and data provision such as telephones (fixed landline and mobile), internet access, WiFi, radio and audio & video conferencing. Continue reading O2 (Telefónica UK) expands public sector offering to cover full breadth of ICT services
McDonald’s to Acquire Apprente, An Early Stage Leader in Voice Technology
McDonald’s Corporation (MCD) announced an agreement to acquire Apprente, an early stage leader in voice-based, conversational technology. The agreement marks another bold step in advancing employee and customer facing innovations while further strengthening McDonald’s technology capabilities. Continue reading McDonald’s to Acquire Apprente, An Early Stage Leader in Voice Technology
Nationwide to Deliver New Digital Banking Channel with Low-Code Leader OutSystems
OutSystems, provider of the number one low-code application development platform announced that leading financial institution Nationwide is using the OutSystems low-code platform to develop a new digital business savings service that will radically transform how Nationwide interacts with its business savings customers. Continue reading Nationwide to Deliver New Digital Banking Channel with Low-Code Leader OutSystems
Foehn wins Genesys award for ‘EMEA Cloud Partner of the Year’
Foehn, the developer and integrator of cloud contact centre systems, has been awarded ‘EMEA Cloud Partner of the Year’ by Genesys, the global leader in omnichannel contact centre solutions. Continue reading Foehn wins Genesys award for ‘EMEA Cloud Partner of the Year’