North Yorkshire Police’s Force Control Room (FCR) is at the heart of policing across the county – 24 hours a day, seven days a week, 365 days of the year. Continue reading North Yorkshire Police’s Control Room welcomes the army as they prepare for Afghanistan
All posts by Sam Heggie-Collins
Solgari announce release of its AI-enabled solution “Converse” at Microsoft Inspire
Solgari, the global Microsoft ISV and provider of the Dynamics 365 All-Channel Solution announced the release of Converse as the customer & agent UI. Continue reading Solgari announce release of its AI-enabled solution “Converse” at Microsoft Inspire
ZOOM International Introduces Elevēo WFM | Cloud Forecasting & Scheduling Simplified
ZOOM International, the worldwide leader in elevating customer experience, is pleased to announce their Elevēo Workforce Management (WFM) product is LIVE! Elevēo WFM is purpose-built to meet the complex forecasting & scheduling challenges within the commercial contact centre. The Elevēo WFM product is a Software as a Service offering with the option of per user or, an industry-first, hourly usage billing option. Continue reading ZOOM International Introduces Elevēo WFM | Cloud Forecasting & Scheduling Simplified
Bright Pattern Partners with Zappix to Improve Contact Centre Customer Experience
Bright Pattern, a leading provider of omnichannel cloud contact centre software for midsize and enterprise companies, today announces its partnership with Zappix, the leader in On-Demand Customer Service Solutions. Continue reading Bright Pattern Partners with Zappix to Improve Contact Centre Customer Experience
NICE Robotic Process Automation Named a Leader in Everest Group’s PEAK Matrix for Second Consecutive Year
NICE announced that its Robotic Process Automation (RPA) offering has been recognized as a ‘Leader’ in Everest Group’s PEAK Matrix™, part of their RPA Technology Vendor Assessment 2019 report. The NICE solution was selected based on “the assessment of the market impact and overall vision & capability of technology vendors.” Click here to access a complimentary copy of this report. Continue reading NICE Robotic Process Automation Named a Leader in Everest Group’s PEAK Matrix for Second Consecutive Year
Ample Labs and Ada Turn to AI to Support Homeless in Toronto
Ample Labs, in partnership with Ada, announced Chalmers, an AI-powered chatbot designed to instantly connect Toronto’s homeless community with local resources. Ready with 24/7 support accessible across desktop and mobile devices, Chalmers provides real-time information about free meals, clothing banks, overnight shelters, drop-in facilities, and more. Continue reading Ample Labs and Ada Turn to AI to Support Homeless in Toronto