Solgari announce release of its AI-enabled solution “Converse” at Microsoft Inspire

Solgari, the global Microsoft ISV and provider of the Dynamics 365 All-Channel Solution announced the release of Converse as the customer & agent UI.

Contact Centre CLUB

Converse is an innovative, browser-based solution that’s utilises Solgari’s cutting edge Artificial Intelligence and Machine Learning to empower conversations in the browser, delivering a consistent experience across all channels – audio, video, chat, SMS and more.

Solgari’s combination of AI and ML delivers smoother conversations between agents & customers through a “Know Me” and “Support Me” principle, with all communications delivered seamlessly within Dynamics 365 via Microsoft’s Channel Integration Framework.

To celebrate this release, ­­Solgari are offering a free 2-week trial for Dynamics 365 users so they can see the end-to-end solution in action which you can access here. The solution is also available on Microsoft AppSource using the Channel Integration Framework – Microsoft AppSource: Solgari – the Dynamics 365 All-Channel Solution

“Converse is the future of communications. We’re moving away from the concept of having individual and separate channels,” noted Vance Harris, CTO, Solgari. “Converse empowers true, seamless conversation, all inside the browser. The combination of our features and functionality, with AI & Machine Learning, means that customers can enjoy richer conversations, however and wherever they choose.

Raz Dynamics, MVP and head of the Microsoft Dynamics Community added “Solgari delivers an impressive all-channel communications solution. We’re really excited about what this can do for Dynamics 365 users.”

To view the Customer Journey in action please click here.

Opportunity for Dynamics 365 Customers across Financial Services, Retail & eCommerce.

  • Delight your customers with better service with a faster, and more intelligent all-channel solution including voice, video, SMS & more through Converse.
  • Increase your efficiency and effectiveness by providing your teams with a seamless communications experience inside the D365 interface.
  • Enjoy smarter, more automated, compliance through our compliant recording & archiving, including allowing secure credit transactions.
  • Increase your organisation’s agility by bringing all your communications onto one platform. Easy to roll out, easy to scale, naturally mobile and a single data view.
  • It’s easy and fast to set up. All available per user per month, driving cost savings versus using multiple disjointed vendors.

About Solgari

Solgari is the enterprise solution for organisations with demanding, multi-channel needs, who are looking to increase efficiency and effectiveness, meet all related compliance requirements, and to delight customers. Our solution is used in over 40 countries to-date, serving customers across financial services, FinTech, retail, eCommerce and many more, all on a per user per month SaaS model.

As a global Microsoft ISV, Solgari works with the leading D365 Microsoft partners in Australia, Singapore, Hong Kong, India, UK, Germany, Scandinavia, Canada & the US who are building transformative cloud solutions on Dynamics 365 and the Power Platform for their customers.

Solgari works with Enterprise Ireland, the Irish State agency that partners with Irish enterprises to help them start, grow, innovate, and win export sales in global markets.